Senior Desktop Support Specialist

3 weeks ago


City Of London, United Kingdom HFG Full time

HFG is seeking a highly skilled Senior Desktop Support Specialist to join our team. As a key member of our IT department, you will be responsible for providing top-notch support for Microsoft desktop technologies, hardware troubleshooting, meeting room management, and support for core applications.

Key Responsibilities:
  1. Build Strong Relationships: Develop and maintain key relationships with end users, including VIPs and their support staff, to ensure seamless support and service delivery.
  2. Troubleshoot IT Incidents: Effectively troubleshoot and resolve IT incidents raised by colleagues through our Global Service Desk, ensuring minimal downtime and maximum productivity.
  3. Provide Support: Offer 1st and 2nd line support for desktop-related issues, providing timely and accurate solutions to our users.
  4. IT Inductions: Design and deliver comprehensive new IT inductions to ensure a smooth onboarding experience for new employees.
  5. Technical Expertise: Possess experience with Office 365, Dell Hardware, Azure admin, and Exchange admin, with a strong understanding of IT infrastructure and systems.
  6. ServiceNow Experience: Have a solid understanding of ServiceNow, with experience in its implementation and management.

This is an exciting opportunity for a skilled Desktop Support Specialist to join our team and contribute to the delivery of exceptional IT services to our employees.



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