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Quality Distribution Manager

2 months ago

Four Oaks, Birmingham, United Kingdom Excelsior Executive Search Full time
Job Summary

We are seeking a highly skilled Quality Distribution Manager to join our team at Excelsior Executive Search. As a key member of our organization, you will be responsible for ensuring the highest level of quality in our distribution center operations.

Key Responsibilities
  • Quality Management System: Develop, maintain, and execute the DC Quality Management System in compliance with regulatory requirements, company policies, and industry standards.
  • Culture of Quality: Promote a culture of quality across the local organization, ensuring management commitment and understanding of regulatory requirements.
  • Quality Objectives: Establish and lead local site implementation of annual quality objectives and key business drivers for DC operations.
  • Quality Organization: Manage and maintain an effective local quality organization, including training, development programs, subject matter expertise, and associate responsibilities.
  • Regulatory Compliance: Serve as a Designated Representative to ensure day-to-day operations meet states' licensing requirements for medical device and/or wholesale drug distribution regulations.
  • Metrics and Reporting: Utilize metrics and reporting to effectively monitor processes, report on performance, drive improvement, and provide cost savings to the business.
  • Best Practices: Employ and share best practices and tools to accelerate continual quality improvement into DC organization locally and across the region.
  • Inventory Management: Effectively evaluate and provide direction to the DC with inventory that has suspected damage and is at risk of being scrapped.
  • Scrap Process: Oversee and monitor the scrap process to ensure compliance to procedure, timeline, and regulatory requirements.
  • Returns and Rebox Operations: Manage and maintain effective returns and rebox operations that maximize value to the region and meet established performance metrics.
  • Carrier Relations: Collaborate with transportation on carrier-related issues and drive claims to resolution where escalation is needed.
  • Customer Relations: Partner with operations and supply chain relations on customer-related issues and drive claims to resolution where escalation is needed.
  • Audits and Compliance: Conduct audits as required in compliance with regulatory requirements and represent quality as a member of the local DC leadership team.
  • Travel and Training: Travel to support quality management and audit functions at other DC facilities and support customer visits to gain an understanding of customer issues.
Requirements
  • Experience: Minimum of 10 years' experience within quality, supply chain, manufacturing, and/or distribution.
  • Education: Bachelor's degree required, business or engineering major and/or MBA preferred.
  • Leadership Skills: People leadership, project leadership, and computer skills (Excel, Word, PowerPoint, etc.).