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Endoscopy Booking Officer, Band 3

2 months ago

Cheltenham, Gloucestershire, United Kingdom Gloucestershire Hospitals NHS Foundation Trust Full time
About the Role

We are seeking a highly organized and detail-oriented individual to join our team as an Endoscopy Booking Officer. This is a fixed-term position for 12 months, working 18 hours a week.

Key Responsibilities
  • Provide administrative support to consultants and their teams for all Endoscopy departments at Gloucestershire Hospitals NHS Foundation Trust.
  • Assist with Straight to Test bookings and cancer waiting list management.
  • Communicate effectively with patients, consultants, secretaries, relatives, general practitioners, and other hospital staff to ensure a proficient service.
  • Process data quality reports and ensure corrections are made as necessary.
Main Duties
  • Converse with patients over the telephone, providing sensitive information regarding their admission, preparation, and resolving any queries.
  • Manage own workload to ensure all tasks are completed within a timely manner.
  • Work as part of the clerical team on a day-to-day basis.
About Us

Gloucestershire Hospitals NHS Foundation Trust is the largest employer in the county, with over 8,000 staff. We offer a range of benefits, including a generous annual leave allowance, excellent bank rates, and access to the NHS Pension Scheme.

Requirements
  • GCSE level - Minimum Grade C in Maths and English.
  • Experience of Microsoft Office, including Outlook, Word, Excel, and PowerPoint.
  • Proven administrative experience, including initiating and maintaining office systems.
  • Experience of handling telephone enquiries.
  • Experience of planning and organizing administrative tasks.
  • Experience of managing own workload.
  • Clear communicator with excellent writing, data entry, and telephone communication skills.
  • Ability to work effectively as part of a team and work autonomously, working to tight deadlines.
  • Excellent attention to detail with ability to input data accurately.