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Lead Server

2 months ago

South West London, United Kingdom The Trafalgar St James Full time
Head Waiter/Waitress - The Trafalgar St. James

As part of the prestigious Curio Collection by Hilton, The Trafalgar St. James is a luxurious 5-star establishment featuring 131 rooms, including 15 exquisite suites, along with a variety of dining venues such as our renowned Rooftop Bar and Rockwell, both celebrated for their exceptional service.

We are in search of a Head Waiter/Waitress for our upcoming lively bistro and wine bar, which will offer a modern European menu paired with an exciting selection of global wines.

Key Responsibilities

In the role of Head Waiter/Waitress, you will be instrumental in crafting memorable experiences for our patrons. Your primary focus will be to provide outstanding service, set a high standard for your team, and uphold the quality benchmarks of the hotel while maximizing revenue and guest satisfaction. A comprehensive understanding of the menu offerings is essential.

Your responsibilities will include, but are not limited to:

  • Collaborating effectively with your team to ensure prompt and efficient service for all guests.
  • Proactively anticipating guest needs and fulfilling requests with courtesy and professionalism. Addressing and resolving any complaints during your shift while documenting them for future reference.
  • Identifying opportunities for upselling and promoting menu items when appropriate.
  • Assisting in the seamless operation of the restaurant floor, ensuring that facilities are maintained to the highest standards.
  • Completing essential Mise en Place tasks, including cleaning, setup, and handovers.
  • Reporting and following up on guest comments and inquiries as they arise.

Candidate Profile

The ideal candidate will possess a genuine passion for service. You should engage easily with guests and utilize your intuition and creativity to provide an exceptional experience for all. Strong multitasking and prioritization skills are crucial, along with the ability to perform well under pressure while maintaining a positive demeanor. Excellent verbal and written communication skills are required, and flexibility to work early morning shifts is essential. Shifts may vary.

While experience in a similar role is advantageous, we prioritize attitude, quality, and interpersonal skills over experience, as we are committed to equipping you with the necessary tools for success in your position.

About The Trafalgar St. James

The Trafalgar St. James London, part of the Curio Collection by Hilton, is an iconic hotel situated at the intersection of St. James and Trafalgar Square, conveniently located near Soho, Mayfair, and the West End. This luxury lifestyle hotel combines innovative design with attentive service, offering exceptional dining and nightlife experiences that cater to both international visitors and local residents.

Benefits of Joining The Trafalgar St. James

Being part of The Trafalgar St. James comes with numerous benefits, including:

  • Health & Wellbeing Cash Plan
  • Discount program for stays at over 7,200 Hilton hotels worldwide
  • Life Assurance Scheme
  • Pension Scheme
  • Complimentary meals during shifts
  • Opportunities for career advancement
  • Uniform laundering and dry cleaning services
  • Professional training and development programs
  • Paid day off for your birthday
  • Employee recognition initiatives
  • Referral bonuses
  • Discounts at our dining outlets: Rockwell and The Rooftop
  • MyCrimson Rewards - Cashback and discounts for shopping

Our team is diverse, ranging from newcomers to seasoned professionals in the industry. We foster a culture that emphasizes quality interactions, excellent service, and enjoyment in our daily activities. If these values resonate with you, The Trafalgar St. James could be the perfect fit.

Eligibility Requirements

In accordance with the Asylum & Immigration Act 1996, all applicants must be eligible to live and work in the UK or obtain the necessary permits prior to application. Documented proof of eligibility will be required during the recruitment process.

Crimson Hotels is an equal opportunity employer and encourages applications from qualified candidates regardless of sex, race, age, disability, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity.