Sales Support Specialist

3 months ago

Coatbridge, North Lanarkshire, United Kingdom Pavers Shoes Full time

Are you enthusiastic about meeting sales objectives and assisting customers in selecting the perfect products?

Do you possess a proactive mindset, a passion for outstanding customer service, and thrive in a dynamic and enjoyable workplace?

Would you like to be part of a flourishing, profitable organization that values family principles and environmental responsibility, while offering opportunities for career advancement?

We provide a welcoming, engaging, and positive atmosphere where employees can truly make an impact and feel appreciated. You will play a crucial role in delivering consistently high-quality service to our clientele, offering guidance on footwear care, handbags, and accessories tailored to their needs, while providing sincere, honest, and expert advice on our entire product range.

Previous experience as a Sales Associate, Retail Associate, or in a Customer Service role is beneficial. We will provide comprehensive training and support to ensure your success in this position, but a positive attitude and the right behaviors are essential. Our stores foster a familial environment that encourages learning, growth, and enjoyment at work.

We currently have a part-time Sales Support Specialist position available within our Pavers team, offering a 12-hour workweek.

Flexibility is important, as the role will involve a combination of weekend and weekday shifts.

Compensation, Hours & Benefits for our Sales Support Specialist

£11.70 per hour for adults, £9.60 per hour for ages 16-17, and £7.85 per hour for younger applicants.

Upon successful completion of the required retail induction and PaSS stages, your pay will increase to £12.05 per hour for adults, £9.87 per hour for ages 16-17, and £8.07 per hour for younger applicants.

  • Generous Employee Discount program, with some benefits extendable to family and friends.
  • Holiday Entitlement that increases with tenure.
  • Company Pension Contribution.
  • Access to the Pavers Foundation: an employee-driven grant application and charitable giving initiative.
  • Access to the Pavers Academy: offering career pathways through online learning, in-person courses, apprenticeships, professional qualifications, and mentoring programs.
  • Access to wellbeing and financial support through RetailTRUST.

Daily Responsibilities as our Sales Support Specialist

  • Provide exceptional customer service.
  • Guide customers on footwear care and accessories to meet their needs, achieving daily performance targets in the process.
  • Maintain self-awareness, being able to reflect, learn, and take ownership of your actions.
  • Collaborate as a team player, upholding a friendly, engaging, and positive demeanor.
  • Assist in maintaining store standards, product displays, and stockroom organization.

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