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Product Management Specialist

2 months ago

Welwyn Garden City, Hertfordshire, United Kingdom Tesco Full time

About the Role

As a Product Manager at Tesco, you will play a key role in enhancing our products by identifying and documenting requirements, contributing to design, executing business acceptance testing, and supporting workarounds.

Key Responsibilities

  • Manage colleague help tickets that are triaged to tier 2 in a timely manner, providing feedback to tier 1 agents to increase their knowledge, end users to stop tickets being raised, and product teams for product improvements.
  • Consult with Product Owners to understand the strategy and provide or suggest solutions.
  • Support Product Managers by attending meetings and liaising with relevant teams to ensure work plans are understood and requirements are gathered.
  • Document current processes and product design principles.
  • Identify opportunities or mechanisms to support smooth delivery of routines, increasing efficiency and understanding, reducing queries and administration, and streamlining procedures.
  • Review or write test scripts, feeding back any gaps or opportunities for improving ways of working.
  • Carry out structured and ad hoc testing, raising defects on our system, understanding root cause of issues identified, and putting improvements in place to reduce re-occurrence.
  • Support with identifying, tracking, managing, and resolving current issues/defects.
  • Champion the landing of product changes through writing, maintaining, and updating colleague help guides, executing manual workarounds as short-term solutions, gathering feedback from end users, and measuring effectiveness of change against product OKRs.
  • Continuously develop own professional learning and capability, utilizing training, networks, and latest thinking in this field.
  • Follow our Business Code of Conduct and always act with integrity and due diligence.

You Will Need

  • Good planning, organizing, and prioritization
  • Customer-focused with good stakeholder management
  • Good knowledge of product management and life cycle, document writing, confident using Word, Excel, PowerPoint, and our system

What's in it for You

At Tesco, we're committed to creating a workplace where everyone truly feels able to be themselves. We offer a range of benefits, including:

  • Colleague bonus scheme
  • Holiday starting at 25 days plus a personal day (plus bank holidays)
  • Buy holiday salary sacrifice scheme (for salaried roles)
  • Retirement savings plan - save between 4% and 7.5% and Tesco will match your contribution
  • Life Assurance - 5 x contractual pay
  • 26 weeks maternity and adoption leave (after 1 year's service) at full pay, followed by 13 weeks of Statutory Maternity Pay or Statutory Adoption Pay
  • The right to request flexible working from your first day with us
  • Free 24/7 virtual GP service, Employee Assistance Programme (EAP) for you and your family
  • Colleague Clubcard for you & a family member (after 3 months of service), giving you access to lots of discounts in-store & online
  • Great colleague deals and discounts, saving you money on everyday purchases, eating out, and utility bills for the home
  • Access to our colleague networks providing a space for colleagues to come together from a range of backgrounds
  • Opportunities to get on - take advantage of our ongoing learning opportunities and award-winning training, to help you achieve the job and career you want