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IT Operations Support Specialist
2 months ago
We are seeking an Operations Support Assistant to join our client's team on a temporary basis. As an Operations Support Assistant, you will play a crucial role in ensuring the smooth operation of our client's service desk.
Key Responsibilities:- To ensure that corporate telephone lines are answered in a professional manner and callers' requests are dealt with in the most appropriate manner.
- To provide an administration service to the accounts helpdesk system by maintaining and administering user accounts, completing password resets, and ensuring client details are kept up to date and accurate.
- To conduct monthly analysis of call stats and Service Requests raised for inclusion into Management reports.
- To triage service requests passed to the operations support resolver queues, ensuring that requests are dealt with in the most appropriate manner while adhering to SLAs.
- To assist in the creation of business reports for the Service Desk.
- To assist with running test scripts for the ICD system upgrades.
- To assist the Operations Support Manager with any ad-hoc requests.
- Liaise with support teams, project managers, and client relationship managers.
- Working within service desk, customer service, and administrative roles.
- Good working knowledge of Microsoft applications (i.e. Outlook, Word, Excel).
- Working on own initiative and not being dependent on continuous hands-on leadership.
- A basic knowledge of SQL.
- Working well within a close team.
- Good communication skills.
If you're interested in this role, please click 'apply now' to forward an up-to-date copy of your CV, or contact us for a confidential discussion on your career.
