Beauty and Fragrance Business Development Manager

1 week ago

London, Greater London, United Kingdom Tom Ford Full time
{"h2": "Business Manager - BALMAIN & TOM FORD", "p": ["At Balmain Beauty, we are more than just a brand – we are a movement, a vision, and a celebration of self-realization. Inspired by Parisian style and infused with a global modern vision, Balmain Beauty embodies the essence of empowerment and unity. We are seeking a dynamic and customer-centric Business Manager to lead, coach and develop our team of Balmain Beauty Ambassadors to achieve sales, customer service and operational targets.

Key Responsibilities:

* Welcome customers to the Balmain beauty experience, providing personalized assistance and a luxury customer service while conveying Balmain beauty values to everyone.
* Serve as a passionate Brand Ambassador, fostering client loyalty and confidence while maximizing sales opportunities.
* Be an expert on all product information to guide customers effectively.
* Collaborate with the Sales Team to ensure seamless transactions and assist both on and off the sales floor while adhering to Balmain lux service standards and hygiene.
* Support visual merchandising initiatives and contribute to back-of-house duties such as inventory control.
* Capture customer details for CRM purposes, maintaining relationships and ensuring after-sales follow up.
* Stay updated on beauty and fragrance trends, product knowledge, and brand information through ongoing training and self-directed learning.
* Manage growth of your personal Balmain Beauty business within the store, taking ownership and responsibility for your performance.
* Always present a proper Balmain Beauty image and look, upholding the brand's standards of presentation and professionalism.

Qualifications:

* Retail management experience preferably within beauty or a fast-paced retail environment
* Experience setting and exceeding sales, KPI and customer service targets,
* Proven track record of leading, coaching and developing a team to succeed
* Experience of creating and executing in-store events
* Strong passion for all things beauty related, especially fragrance and make-up.
* Excellent communication and interpersonal skills with a passion to provide inspirational and authentic customer service.
* Detail-orientated with a proactive attitude towards learning and self-improvement.
* Flexibility across days/hours. We want all of our team to have a good work-life balance, please discuss your availability further with the hiring manager before/during the interview.
* Proof of Right to live and work in the country

Benefits:

* Competitive industry salary
* Commission scheme eligibility
* Annual leave & Family Leave
* Product discount/ Staff Product Concession monthly credit spend allowance
* Mental Health Wellbeing Initiatives (Unmind App and Employee Assistant Programme)
* Benefits platform with exclusive discounts and offers
* Extensive training and development opportunities
* Employee discount on Estee Lauder Companies Brands.
* Opportunities for career growth and development within the luxury industry. "]}

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