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Business Development Director
2 months ago
Job Title: Sales Team Manager
Job Type: Full-time
Company: CCR Recruitment Group
Location: London (Southeast)
Job Description:
We are seeking an experienced Sales Team Manager to join our client, a dynamic and exciting subscription-based company in Southeast London. As a Sales Team Manager, you will be responsible for overseeing the daily operations of a team of customer service representatives and inbound sales representatives.
Key Responsibilities:
- Team Management: Lead a team of 15-20 customer service representatives and inbound sales representatives, ensuring they meet performance targets and provide excellent customer service.
- Performance Management: Conduct regular performance reviews, provide constructive feedback, and manage sickness and performance-related issues within the team.
- Training and Development: Conduct ongoing training sessions to improve team skills and product knowledge, and supervise, guide, and support the team to achieve individual and team performance goals.
- Customer Service: Handle escalated customer inquiries and complaints, ensuring prompt and effective resolution, and ensure that team members provide excellent customer service and adhere to company policies and procedures.
- Communication and Coordination: Act as a point of contact between the team and upper management, communicate company goals, updates, and initiatives to the team, and coordinate with other departments to resolve issues and improve processes.
Requirements:
- Leadership Experience: Proven leadership abilities within a sales environment, with a strong track record of leading high-performing teams.
- Communication Skills: Excellent communication and interpersonal skills, with the ability to analyze data and make data-driven decisions.
- Technical Skills: Proficiency in call center software and CRM systems, with the ability to handle stressful situations and provide exceptional customer service.
Benefits:
- Casual Dress: Enjoy a relaxed and casual work environment.
- Company Events: Participate in company-sponsored events and activities.
- Company Pension: Contribute to a company pension scheme.
- Discounted or Free Food: Enjoy discounted or free food at company-sponsored events.
- Tastecard Membership: Receive a Tastecard membership.
