Senior Technical Support Specialist

4 weeks ago


Hull, Kingston upon Hull, United Kingdom Interface Recruitment UK Full time
Job Title: 2nd / 3rd Line Engineer

We are seeking a highly skilled and experienced 2nd / 3rd Line Engineer to join our Technical Support team. As a key member of our team, you will be responsible for providing advanced technical support to our clients and internal colleagues.

Key Responsibilities:
  • Provide 2nd and 3rd line technical support via telephone, remote access, and email, ensuring timely resolution of issues.
  • Diagnose complex technical issues and provide effective solutions, escalating major incidents to the IT Support Team Manager as necessary.
  • Proactively manage incoming call volumes, ensuring an effective support service is provided.
  • Log all calls and sub-calls directly onto the database, ensuring accurate and up-to-date records.
  • Communicate complex technical information to customers in a clear and concise manner.
Technical Skills:
  • Windows Desktops 7-10
  • Windows Server 2008-2016
  • SQL Server
  • IIS
  • Microsoft Exchange
  • Active Directory, Group Policy, DNS, DHCP & Server Replication
  • Office365 - Exchange Online
  • Hyper-V
  • Firewalls and VPN
  • Networking - TCPIP, VLANs, Routing and Switching
  • Web Hosting / Domains
  • RAID 2
  • NAS Storage
Requirements:
  • 5 years experience within a Support Team environment
  • Ability to research and solve complex issues without input
  • Excellent communication and interpersonal skills
  • Ability to work well under pressure and manage multiple priorities
  • Willingness to learn and stay up to date with technologies
Desirable:
  • VMWare, Citrix
  • MCSE/MCSA/COMPTIA
  • Office 365 - SharePoint Online & Azure AD


  • Hull, Kingston upon Hull, United Kingdom Interface Recruitment UK Full time

    Job Title: Senior Technical Support SpecialistWe are seeking a highly skilled Senior Technical Support Specialist to join our Technical Support team. As a key member of our team, you will be responsible for providing expert technical support to our clients and internal colleagues across various product sets.Key Responsibilities:Provide 3rd Line technical...


  • Hull, Kingston upon Hull, United Kingdom Digital Waffle Full time

    Digital Waffle is proud to be partnered with a leading languages organization that is renowned as a true leader within its space.With a vibrant headquarters in a major city, you will join a talented and well-established Technology team as a Technical Support Specialist. As a Technical Support Specialist, you will join an established IT Support team,...


  • Hull, Kingston upon Hull, United Kingdom Digital Waffle Full time

    Digital Waffle is proud to be partnered with a leading languages organization that is renowned as a true leader within its space.With a vibrant headquarters in a major city, you will join a talented and well-established Technology team as a Technical Support Specialist. As a Technical Support Specialist, you will join an established IT Support team,...


  • Hull, Kingston upon Hull, United Kingdom Rise Technical Recruitment Full time

    Job Title: Senior Instrumentation SpecialistJob Summary: We are seeking a highly skilled Senior Instrumentation Specialist to join our team at Rise Technical Recruitment. As a Senior Instrumentation Specialist, you will be responsible for working on Plant breakdown and other Instrument tasks with opportunities to lead teams and move into management.Key...

  • Technical Specialist

    3 weeks ago


    Hull, Kingston upon Hull, United Kingdom ASM Global Full time

    Job SummaryWe are seeking a skilled Technical Specialist to join our team at ASM Global. As a Technical Specialist, you will be responsible for assisting the effective delivery of the technical and production aspects of events at our venue.Key ResponsibilitiesSupport the technical delivery of events in the main auditorium and all associated breakout spaces...


  • Hull, Kingston upon Hull, United Kingdom Rise Technical Recruitment Full time £35,000 - £42,000

    CAD Technician/Surveyor (Training)£35,000 - £42,000 + Progression + Training + Varied Role + Holidays + PensionAre you a skilled CAD technician or site surveyor looking to develop your skills and become a technical expert in a specialist family-run company that is a market leader in their industry?This company manages and carries out a wide range of civil...


  • Hull, Kingston upon Hull, United Kingdom Interface Recruitment UK Full time

    Holidays: 22 days + extra 3 days over 3-5 year tenure (plus all bank holidays)We are a Managed Service Provider, offering a vast range of services and products. As a 3rd Line Technical Support Consultant, you will join our growing Technical Support team, providing remote technical support to our clients and internal colleagues across various product...


  • Hull, Kingston upon Hull, United Kingdom Interface Recruitment UK Full time

    Job Title: 2nd / 3rd Line EngineerWe are seeking a highly skilled and experienced 2nd / 3rd Line Engineer to join our Technical Support team. As a key member of our team, you will be responsible for providing remote technical support to our clients and internal colleagues across various product sets.Key Responsibilities:Provide 2nd and 3rd line technical...

  • Technical Specialist

    2 weeks ago


    Hull, Kingston upon Hull, United Kingdom ASM Global Full time

    Job Opportunity:Technical SpecialistASM Global is seeking a skilled Technical Specialist to join our team at Connexin Live, a state-of-the-art music and events complex in Hull. As a Technical Specialist, you will be responsible for assisting the effective delivery of the technical and production aspects of events at the venue.Key Responsibilities:Assist with...


  • Hull, Kingston upon Hull, United Kingdom Consortium Professional Recruitment Full time

    Key Role: Consortium Professional Recruitment is seeking an experienced Maintenance Engineer or Engineering Supervisor to join a leading Food Manufacturing business as a Technical Compliance Engineer. This is a key role for the business, working closely with the Engineering Manager and Senior Management team. The role offers an ideal step for someone wanting...


  • Hull, Kingston upon Hull, United Kingdom Victim Support Full time

    About the Role:We are seeking a dedicated and empathetic individual to join our team as a Triage and Early Intervention Officer. As a key member of our team, you will be responsible for providing critical support to victims of crime, focusing on children and young people or their parents/guardians.Key Responsibilities:Answer incoming calls and provide early...


  • Hull, Kingston upon Hull, United Kingdom Prestige Recruitment Specialists Full time

    Desktop Support SpecialistAt Prestige Recruitment Specialists, we are seeking a skilled Desktop Support Specialist to join our IT team. As a key member of our team, you will be responsible for providing technical support and maintenance for our desktop infrastructure.Key Responsibilities:Install, configure, and maintain desktop computers and peripheral...


  • Hull, Kingston upon Hull, United Kingdom Victim Support Full time

    About the Role:We are seeking a dedicated and empathetic individual to join our team as a Triage and Early Intervention Officer. As a key member of our team, you will be responsible for providing support to victims of crime, working closely with children and young people, and their families.Key Responsibilities:Answer incoming calls and provide early...


  • Hull, Kingston upon Hull, United Kingdom Prestige Recruitment Specialists Full time

    Desktop Support SpecialistWe are seeking a skilled Desktop Support Specialist to join our IT team. As a key member of our team, you will be responsible for providing technical support and maintenance for our desktop infrastructure.Key Responsibilities:Install, configure, and maintain desktop computers and peripheral devices.Troubleshoot and resolve technical...


  • Hull, Kingston upon Hull, United Kingdom HBTC Full time

    Job Summary:We are seeking a skilled 2nd Line Support Engineer to join our dedicated IT support team. Our team of IT Engineers is committed to delivering exceptional technical support, and we are proud to have won several awards for our service excellence.Key Responsibilities:Provide advanced technical support to clients, ensuring that all issues are...


  • Hull, Kingston upon Hull, United Kingdom EcoPlanet Green Operations GmbH Full time

    Job Title: Senior Technical Operations AnalystWe are seeking a highly skilled Senior Technical Operations Analyst to join our Cyber Operations team. As a key member of our team, you will be responsible for proactively normalizing and cleansing data for SIEM and SOAR consumption, supporting other SOC capabilities with data consumption and interpretation,...


  • Hull, Kingston upon Hull, United Kingdom EcoPlanet Green Operations GmbH Full time

    Job Title: Senior Technical Operations AnalystWe are seeking a highly skilled Senior Technical Operations Analyst to join our Cyber Operations team. As a key member of our team, you will be responsible for proactively normalizing and cleansing data for SIEM and SOAR consumption, supporting other SOC capabilities with data consumption and interpretation,...


  • Hull, Kingston upon Hull, United Kingdom Interface Recruitment UK Full time

    Job Title: 2nd / 3rd Line EngineerWe are seeking a highly skilled and experienced 2nd / 3rd Line Engineer to join our Technical Support team. As a key member of our team, you will be responsible for providing remote technical support to our clients and internal colleagues across various product sets.Key Responsibilities:Provide 3rd Line technical support via...


  • Hull, Kingston upon Hull, United Kingdom Interface Recruitment UK Full time

    Job Title: 2nd / 3rd Line EngineerWe are seeking a highly skilled and experienced 2nd / 3rd Line Engineer to join our Technical Support team. As a key member of our team, you will be responsible for providing remote technical support to our clients and internal colleagues across various product sets.Key Responsibilities:Provide 3rd Line technical support via...


  • Hull, Kingston upon Hull, United Kingdom ASM Global Full time

    Job SummaryThe Technical Operations Specialist will be responsible for assisting the effective delivery of technical and production aspects of events at Connexin Live. This role involves supporting the technical delivery of all events, managing venue turnarounds, and providing reactive maintenance during event delivery.Key Responsibilities:Assist with the...