Business Operations Manager

3 weeks ago

Reigate, Surrey, United Kingdom ZipRecruiter Full time
Interim Lead Operations Manager

We are seeking a dynamic and results-driven Interim Lead Operations Manager to oversee our operational activities and drive efficiency across our organisation.

This short-term role is pivotal in ensuring that our operations align with our strategic goals, delivering the highest level of service to our customers while optimising internal processes.

Key Responsibilities:
  • Create compelling business cases to change, enhance or improve operations.
  • Monitor vendor performance against established KPI's, SLA's and task resolution priorities.
  • Liaise with Operations Managers to ensure Macro facilities services and vendors are working to complete and close tasks in timely fashion.
  • Ensure effective resource planning to ensure continuity of service taking appropriate and approved actions to rectify any difficulties.
  • Monitor performance data and provide insight to wider team on recommendations or improvements.
  • QHSE responsibility to ensure Macro systems and processes are followed and proactively managing client and Macro risks.
  • Maintain audit schedules to ensure governance with client and Macro compliance requirements.
  • Maintain business continuity procedures to ensure service to client remains uninterrupted.
  • Take the lead in proactively handling complaints ensuring that rectification actions are quickly established and executed to minimise any damage to the client relationship.
  • Use complaint situations as opportunities to recover and exceed client confidence.
  • Be actively involved in industry networking and ensure a good understanding of products and services in the marketplace that may offer a service improvement for the client.
  • Ensure that any procurement activity is within strict compliance to Macro procedures.
  • Actively create and maintain a peer network to ensure good communication and sharing of best practice and innovation across clients.
  • Work with the Facilities Account Lead to increase the profile of the FM team through effective branding, marketing, communication and customer service.
  • Effectively manage performance and financial targets.
  • Share site, client and project knowledge with members of the FM team.
  • People Management.
  • Excellent communication skills, including in a digital context such as communications tools and social media.
  • Relationship management expertise.
  • Data analysis capabilities and familiarity with BI systems.
  • Fluency in written and spoken English.
  • IOSH / NEBOSH
  • Expert user of MS Office software.

Requirements:

  • Fluency in written and spoken English.
  • IOSH / NEBOSH
  • Expert user of MS Office software.

What We Offer:

  • A dynamic and supportive work environment.
  • Opportunities for professional growth and development.
  • A competitive salary and benefits package.

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