Business Operations Manager

2 weeks ago

Reigate, Surrey, United Kingdom ZipRecruiter Full time
Job Title: Business Operations Team Manager

We are seeking a highly skilled and experienced Business Operations Team Manager to join our team. The successful candidate will be responsible for overseeing the operational activities of our organization and driving efficiency across our operations.

Key Responsibilities:
  • Oversee the operational activities of our organization and drive efficiency across our operations.
  • Monitor vendor performance against established KPI's, SLA's and task resolution priorities.
  • Liaise with Operations Managers to ensure Macro facilities services and vendors are working to complete and close tasks in timely fashion.
  • Ensure effective resource planning to ensure continuity of service taking appropriate and approved actions to rectify any difficulties.
  • Monitor performance data and provide insight to wider team on recommendations or improvements.
  • QHSE responsibility to ensure Macro systems and processes are followed and proactively managing client and Macro risks.
  • Maintain audit schedules to ensure governance with client and Macro compliance requirements.
  • Maintain business continuity procedures to ensure service to client remains uninterrupted.
  • Take the lead in proactively handling complaints ensuring that rectification actions are quickly established and executed to minimise any damage to the client relationship.
  • Use complaint situations as opportunities to recover and exceed client confidence.
  • Be actively involved in industry networking and ensure a good understanding of products and services in the marketplace that may offer a service improvement for the client.
  • Ensure that any procurement activity is within strict compliance to Macro procedures.
  • Actively create and maintain a peer network to ensure good communication and sharing of best practice and innovation across clients.
  • Work with the Facilities Account Lead to increase the profile of the FM team through effective branding, marketing, communication and customer service.
  • Effectively manage performance and financial targets.
  • Share site, client and project knowledge with members of the FM team.
  • People Management.
  • Excellent communication skills, including in a digital context such as communications tools and social media.
  • Relationship management expertise.
  • Data analysis capabilities and familiarity with BI systems.
  • Fluency in written and spoken English.
  • IOSH / NEBOSH
  • Expert user of MS Office software.

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