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Legacy Product Repair Technician
2 months ago
We are seeking an experienced Senior Electronics Repair Specialist to join our in-house Service Department. As a key member of our team, you will be responsible for repairing and testing our Legacy products, supporting team development, and communicating with customers.
Key Responsibilities- Repair and test Focusrite, Focusrite Pro, and Novation products, prioritizing non-warranty and Legacy product ranges.
- Diagnose, fault find, and repair products to component level.
- Ensure effective turnaround of products through the department.
- Support the Service team through mentoring and documenting technical knowledge.
- Liaise with engineers and manufacturing in a closed-loop feedback system to improve product reliability.
- Assist customers and external service partners with remote diagnosis and repair advice.
- At least 5 years of electronics repair and servicing experience.
- Debug and repairing analogue audio products and synthesizers to component level.
- Ability to read and understand technical drawings and schematics.
- Previous experience mentoring or providing training to colleagues.
- Collaborative personality and works well as part of a team.
- Positive attitude and enthusiastic outlook.
- Good organizational and communication skills.
- A polite and helpful manner.
- Experience with Windows and MacOS systems.
- Interest in music/audio and experience with music technology products and digital audio workstations.
- Detail-focused and able to identify trends.
- Self-motivated and able to prioritize and manage own workload.
- Experience using ERP software and completing admin tasks such as cost estimates.
- Proficient with Microsoft Office.
