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Service Coordinator

2 months ago

Cannock, Staffordshire, United Kingdom ISS Full time

Job Summary

We are seeking a highly organized and detail-oriented Service Coordinator to join our team at ISS. As a Service Coordinator, you will play a critical role in ensuring the smooth operation of our Helpdesk, providing exceptional service to our clients, and contributing to the overall success of our organization.

Key Responsibilities

  • Accurately translate contractual and operational requirements to ensure that our Helpdesk exceeds client expectations.
  • Identify the most appropriate solution to client requests within the contractual process.
  • Build relationships with clients and account delivery teams.
  • Manage and update associated software and programs (e.g. Maximo).
  • Provide a professional and articulate helpdesk solution to clients.
  • Support the account delivery team from an administrative perspective.
  • Evaluate and escalate any identified issues to line management and seek advice when needed.

Requirements

  • GCSE standard with at least 5 Grade C passes or above, or an NVQ qualification in Business Administration, Customer Service, ICT, or equivalent.
  • Previous experience in a customer service, contact centre, or administrative role.
  • Call handling experience.
  • Proficient in Microsoft Office programs.
  • Excellent communication skills.
  • Evidence of working within a team, supporting and working with others to reach organizational goals.
  • Organized with good planning ability, to organize/schedule events and activities.
  • Capability to understand and analyze statistical data.

About ISS

ISS is a world-leading workplace and facility management company, connecting people and places to make the world work better. We understand every aspect of the user experience and are committed to doing business the right way, taking our corporate responsibility very seriously. Our passion is people, and we offer a challenging and exciting career in an organization with people at its heart.

Why Join ISS?

We are proud to be a diverse and inclusive employer, welcoming all applicants regardless of age, disability, gender identity or gender reassignment, marital or civil partnership status, pregnancy or maternity, race (which includes race, colour, nationality, ethnic or national origin and caste) religion or belief, sex, sexual orientation, or educational background. Our passion for inclusivity and diversity makes ISS a more creative, productive, and happy place to work.