IT Support Apprentice

3 weeks ago

Taunton, Somerset, United Kingdom Albert Goodman Full time
About the Role

We are seeking a highly motivated and enthusiastic IT Support Apprentice to join our team at Albert Goodman. As an IT Support Apprentice, you will play a key role in providing exceptional support to our employees and customers, ensuring that our IT systems and services are running smoothly and efficiently.

Key Responsibilities
  • Provide first-line support to employees and customers via phone, email, and in-person
  • Troubleshoot and resolve technical issues with hardware, software, and network systems
  • Assist with incident and problem management, ensuring that issues are resolved promptly and efficiently
  • Contribute to the development and maintenance of IT policies, procedures, and documentation
  • Participate in training and development programs to enhance technical skills and knowledge
Requirements
  • Excellent communication and interpersonal skills
  • Ability to work in a fast-paced environment and prioritize tasks effectively
  • Basic knowledge of IT systems and software applications
  • Strong problem-solving and analytical skills
  • Ability to work collaboratively as part of a team
What We Offer
  • A competitive salary and benefits package
  • Opportunities for career development and advancement
  • A dynamic and supportive work environment
  • Access to training and development programs
  • A chance to work with a leading firm in the industry

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