Implementation Consultant | Onboarding Project Manager
3 days ago
Burns Sheehan is working with a thriving B2B Software as a Service (SaaS) business that is experiencing steady and sustainable growth in 2024. The organization provides a market-leading platform within the aviation sector and boasts a global client base.
The organization's pipeline of work is such that they need a talented Implementation Consultant to act as their Onboarding Project Manager to join the team and help provide world-class client onboarding.
Key Responsibilities- Work within a talented, multi-disciplinary team to ensure that new clients and scopes of work run as smoothly as possible.
- Regular engagement with clients as they integrate various strands of the platform into their day-to-day.
- Deliver good organisational skill and old-fashioned customer service to ensure client satisfaction.
- Experience in a similar position within the SaaS sector.
- Ability to build trust through delivering on promises and providing outstanding service.
- Confidence in working across different teams and functions as well as 'managing upwards'.
- Exposure to the aviation industry would be nice to have but is far from essential.
The organization is diverse and extremely flexible, encouraging a healthy work-life balance. There will also be opportunities for international travel.
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