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Shift Manager

2 months ago

Wishaw, North Lanarkshire, United Kingdom Glenshire Group Full time
About Glenshire Group

We are a Scottish family-owned conglomerate based in Fife, with a diverse portfolio of businesses spanning multiple sectors. Our Group was established in 2020 to consolidate our existing interests and drive growth. We are currently expanding our team to support our new Pizza Hut business.

As a Shift Leader, you will be the day-to-day captain of our restaurant team. You will be responsible for ensuring smooth operations, delivering exceptional customer experiences, and fostering a positive team culture.

Key Responsibilities:

  • Identify and resolve workstation bottlenecks to optimize efficiency
  • Ensure all products meet quality standards and are served to customers in a timely manner
  • Oversee preparation of workstations for peak periods and maintain a clean and safe environment
  • Follow safety procedures and coach team members on best practices
  • Monitor financial and customer metrics to drive sales growth

Leadership and Culture:

  • Act as a model leader, providing coaching and guidance to team members
  • Communicate effectively with colleagues and customers
  • Train new team members and oversee their development
  • Champion our company culture and values, prioritizing customer needs and delivering exceptional service

Educational and Experience Requirements:

  • Food retail or service industry experience preferred
  • Ability to exceed customer satisfaction expectations
  • Strong communication and interpersonal skills