Digital Services Field Support Specialist
3 weeks ago
Job Summary:
We are seeking a skilled and hands-on Field Engineer to join our team at Triumph Consultants Ltd. As a Digital Services Field Support Specialist, you will be responsible for the installation and support of network devices, end-user computers, and peripherals across various government and partner sites.
Key Responsibilities:
- Equipment Installation and Upgrade: Install and upgrade equipment including network devices, desktops, peripherals, and VCT builds.
- Incident Resolution: Diagnose and resolve incidents and problems in a timely and efficient manner.
- Technical Support: Provide second/third-line support, covering installed networks, desktops, mobile devices, and peripherals.
- Configuration Management: Ensure configuration management information is maintained and update processes and training materials.
Requirements:
- Technical Expertise: Experience as a skilled and hands-on field engineer installing and upgrading network devices, desktops, and peripherals.
- Problem-Solving Skills: Strong troubleshooting and problem-solving skills with the ability to diagnose and resolve incidents and issues at the second and third-line support level.
- Communication Skills: Ability to maintain effective communication with stakeholders and update documentation as required.
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