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Meetings and Events Specialist

2 months ago

Cardiff, Cardiff, United Kingdom AccorHotel Full time
Job Description

AccorHotel is seeking a highly skilled and detail-oriented Events and Meetings Coordinator to join our team. As a key member of our hospitality team, you will be responsible for coordinating and executing exceptional events and meetings at our three prestigious hotels.

This is an exciting opportunity for a motivated and organized individual to take on a challenging role and make a significant impact on our guests' experiences.

Key Responsibilities:
  • Leadership and Reporting: Provide leadership and guidance to event teams, ensuring seamless execution of events and meetings.
  • Operational Oversight: Conduct comprehensive operational reviews to identify areas for improvement and implement changes to enhance event quality and efficiency.
  • Quality Assurance: Ensure that all events and meetings meet the highest standards of quality, safety, and customer satisfaction.
  • Coordination and Optimization: Coordinate with hotel departments to ensure seamless event execution, and optimize event logistics to minimize costs and maximize efficiency.
  • Culture and Development: Foster a culture of excellence and continuous improvement within the events team, and provide opportunities for professional development and growth.
  • Talent Management: Recruit, train, and develop a high-performing events team, ensuring that all team members have the skills and knowledge required to deliver exceptional events and meetings.
  • Duty Management: Manage event duties and responsibilities, ensuring that all events are executed to the highest standards.
  • Drive Profit: Analyze event data to identify opportunities for revenue growth and implement strategies to increase event profitability.

Working with the Hotel Team: You will work closely with the hotel's various departments to ensure seamless event execution and exceptional customer service.

Building Customer Loyalty: You will be responsible for building strong relationships with customers, ensuring that they have an exceptional experience and will return to our hotels in the future.

Additional Tasks: You will be responsible for completing additional tasks as assigned by your Reporting Manager.

Requirements:
  • Organizational Skills: Excellent organizational skills, with the ability to prioritize tasks and manage multiple events simultaneously.
  • Communication Skills: Strong communication skills, with the ability to effectively communicate with event teams, hotel departments, and customers.
  • Problem-Solving Abilities: Strong problem-solving skills, with the ability to analyze complex event logistics and implement solutions to minimize costs and maximize efficiency.
  • Attention to Detail: Excellent attention to detail, with the ability to ensure that all events are executed to the highest standards.
  • Time Management: Strong time management skills, with the ability to prioritize tasks and manage multiple events simultaneously.
  • Negotiation Skills: Strong negotiation skills, with the ability to effectively negotiate with vendors and suppliers.
  • Budget Management: Excellent budget management skills, with the ability to manage event budgets and ensure that all events are executed within budget.
  • Creativity: Strong creativity skills, with the ability to develop innovative event concepts and ideas.
  • Leadership Skills: Strong leadership skills, with the ability to lead and motivate event teams.
  • Flexibility: Strong flexibility skills, with the ability to adapt to changing event requirements and priorities.
  • Technical Skills: Strong technical skills, with the ability to use event management software and other technical tools to manage events.
  • Customer Service: Excellent customer service skills, with the ability to provide exceptional customer service and ensure that all customers have an exceptional experience.
  • Knowledge of Venue Management: Strong knowledge of venue management, with the ability to manage event logistics and ensure that all events are executed to the highest standards.
  • Marketing and Promotion: Strong marketing and promotion skills, with the ability to develop and implement effective marketing and promotion strategies to increase event attendance and revenue.
  • Risk Management: Strong risk management skills, with the ability to identify and mitigate potential risks associated with events.
Benefits:
  • Delightful Meals: Enjoy delightful meals while on duty.
  • Uniform: Look sharp in our provided uniform.
  • Cycle to Work Scheme: Pedal your way to work with our Cycle to Work Scheme.
  • Eye Care Voucher: Take care of your vision with our Eye Care Voucher.
  • Extra Holidays: Enjoy extra holidays every year.
  • Pension Scheme: Plan for your future with our Pension Scheme.
  • Merlin Entertainment Discount: Explore Merlin Entertainment with our exclusive discount.
  • Birthday Bonanza: Celebrate your birthday with our special Bonanza.
  • Accor Dining Experience: Savor the Accor Dining Experience at our hotels/restaurants.
  • Accor Academy: Seize development opportunities through Accor Academy.
  • VIVUP: Prioritize your well-being with VIVUP.
  • Training and Development: Plus, Accor offers you training in all hotel professions throughout your career, as well as infinite possibilities for career development within the Group's hotels, across multiple establishments and brands.