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IT Support Services Specialist
2 months ago
Overview: We are seeking an IT Site Services Technician to be a key member of our EMEA team, primarily focused on delivering exceptional support to our staff and facilities.
Key Responsibilities:
- Provide high-quality technical assistance to staff members both remotely and on-site as needed.
- Ensure optimal performance, availability, and security of our IT infrastructure.
- Assist in diagnosing and resolving software and hardware issues across various platforms, including Windows and Office365.
- Document all incidents and requests accurately in the ITSM ticketing system.
- Participate in team meetings and contribute to the development of new technical procedures.
- Manage and maintain IT assets, ensuring compliance with asset management policies.
- Install and configure new IT equipment, including workstations and servers.
- Support ongoing projects and corporate initiatives as directed.
Qualifications:
- Prior experience in IT support, particularly in an on-site capacity, is preferred.
- Strong customer service orientation with a commitment to delivering excellence.
- Highly motivated with excellent organizational skills, capable of working both independently and collaboratively.
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