Applications Support Specialist

2 months ago

Ringwood, Hampshire, United Kingdom Churchill Living Ltd Full time
About the Role

We are seeking a highly skilled Applications Support Analyst to join our IT team at Churchill Living Ltd.

As an Applications Support Analyst, you will be responsible for providing technical support and guidance to our business users, ensuring they get the most out of our technology systems.

Key Responsibilities:

  • Resolve service desk tickets related to assigned applications, documenting resolutions and actions taken.
  • Maintain and update technical documents and procedures.
  • Support the business with system reports and day-to-day system operations.
  • Prepare maintenance and upgrade schedule proposals for review.
  • Lead system upgrades tasks, including UAT management.
  • Work with our training academy to support new application user onboarding.
  • Provide support and advice to application users to maximize technology efficiencies.

Requirements:

  • Methodical, proactive, and analytical applications specialist with previous experience supporting businesses.
  • Confident systems administrator with proven ability to work in a collaborative team environment.
  • Knowledge of Qube, Civica CX, COINS, or PeopleHR is a distinct advantage.
  • Excellent problem-solving and investigation skills, with a focus on creating detailed documentation.

What We Offer:

  • Competitive salary.
  • Annual holiday entitlement of 24 days + Bank Holidays.
  • Day off on your birthday.
  • Excellent Colleague benefits, including:
    • John Lewis vouchers - £200 to all expectant parents.
    • Ongoing investment into your personal development.
    • Colleague well-being initiatives and ambassadors.
    • Peer recognition programme.
    • Colleague referral bonus.
    • Access to Employee Assistance programme.
    • Eyecare reimbursement.
    • Land introduction bonus.
    • Charity events linked to Churchill Foundation.

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