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Client Relationship Manager
3 months ago
About Shortlister
Shortlister is on the lookout for a motivated, relationship-driven, and results-focused Client Relationship Manager to enhance our vibrant team. This position is essential for nurturing and growing our commercial partnerships with a diverse range of educational institutions, such as universities, schools, and colleges.
Company Overview
At Shortlister, we are dedicated to enabling graduates, students, employers, and educational entities to achieve their utmost potential. With our innovative virtual interviewing solutions, we lead the way in employability coaching, recruitment screening, and experiential learning.
Having progressed beyond the startup phase, we provide a dynamic environment conducive to professional development. We have forged connections with over 125 clients, including esteemed universities and top-tier corporations, offering significant avenues for growth. With our Company Share Plan, you could be rewarded for your contributions to our collective success.
Role Overview
The Client Relationship Manager plays a vital role that encompasses substantial responsibility, independence, and accountability.
Key Responsibilities:
- Autonomy: Confidently manage the complete lifecycle of your client portfolio, working independently and proactively to ensure customer satisfaction and growth.
- Client Relationship Management: Sustain and enhance relationships with existing educational institutions, ensuring their satisfaction, retention, and recognizing opportunities for expansion.
- Portfolio Oversight: Supervise a portfolio of universities, schools, and colleges, serving as the primary contact and ensuring their requirements are fulfilled.
- Commercial Growth: Identify, propose, and implement strategies to broaden service offerings and elevate revenue within your portfolio.
- Client Engagement: Develop and execute client engagement strategies to strengthen partnerships and secure long-term collaboration.
- Issue Resolution: Address any concerns or challenges promptly and effectively, ensuring high levels of client satisfaction.
- Collaboration: Collaborate closely with other departments, including product development, marketing, and customer service, to ensure client feedback is integrated into our service offerings.
- Reporting: Regularly provide updates on the status of your portfolio, including growth opportunities, risks, and overall client satisfaction.
Candidate Profile
This position is well-suited for an individual with prior experience in a similar role within the edTech sector, who thrives in a fast-paced, client-centric environment. A high degree of autonomy, coupled with a strong ability to cultivate and maintain relationships while driving commercial success, is essential.
Essential Skills and Experience:
- Account Management Experience: Proven history of managing and expanding client relationships, particularly within the educational sector or edTech industry.
- Interpersonal Skills: Exceptional interpersonal abilities with a knack for building strong, enduring relationships with clients.
- Business Acumen: Solid understanding of business development and the capacity to identify and capitalize on growth opportunities.
- Problem-Solving Skills: Proactive in recognizing potential issues and skilled at resolving them to the client's satisfaction.
- Organizational Skills: Capable of managing multiple accounts simultaneously with meticulous attention to detail.
- Adaptability: Able to flourish in a dynamic, fast-paced environment.
Position Details:
- Competitive Salary: £30,000-£35,000 based on experience.
- Eligibility for Company Share Scheme: Opportunity to qualify for the company share scheme.
- Annual Leave: 25 days of holiday.
- Pension Scheme: Statutory workplace pension.
This role offers a flexible working arrangement, blending office and remote work to accommodate your lifestyle.
We look forward to your interest in this opportunity.
