Credit Control Professional

7 days ago


Nottingham, Nottingham, United Kingdom Connells Group Full time

Job Summary

Countrywide, part of Connells Group, is seeking a driven and professional customer service specialist to join our Arrears team. As an Arrears Coordinator, you will be responsible for providing credit control and debt recovery services on residential tenancies.

Key Responsibilities

  • Provide exceptional customer service to tenants and guarantors regarding rent arrears by telephone and in writing.
  • Liaise with Landlord clients to keep them fully informed at all stages.
  • Support customers in an efficient and engaging way, demonstrating outstanding customer service skills and strong communication skills.
  • Build strong relationships with customers and colleagues through rapport and effective communication.
  • Have a keen eye for detail and accuracy when working with numbers and providing information for legal claims.
  • Stay up-to-date with relevant legislation and compliance requirements in the property industry.

What We Offer

  • Pension scheme.
  • 23 days annual leave, increasing with service.
  • Training and career progression opportunities throughout the business.
  • Industry-recognized qualifications.
  • Discount schemes covering retail, entertainment, travel, and health.
  • Free on-site parking.

About Connells Group

Connells Group is the UK's largest property services group, serving customers nationwide across more than 85 brands. We have unparalleled coverage of the UK property market and are uniquely placed to support our customers across the residential and commercial property markets.

Connells Group is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, transgender status, religion or belief, marital status, or pregnancy and maternity.


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