Duty Manager M&S

1 month ago


Ash Vale, United Kingdom SSP Careers Full time
About the Role

We are seeking a highly skilled and experienced Duty Manager to join our team at M&S, Guildford Station. As a key member of our operations team, you will be responsible for ensuring the smooth day-to-day running of our unit, delivering exceptional customer experiences, and leading a team of colleagues to achieve our goals.

Key Responsibilities
  • Take charge of creating a clean, welcoming atmosphere that surpasses customer expectations, consistently aiming to improve service.
  • Guide and support your colleagues, maintaining a safe working and dining environment whilst being the go-to person for day-to-day queries
  • Coordinate team efforts. You'll oversee the unit's opening and closing, ensuring operational excellence, adhering to guidelines, and completing necessary documentation.
  • Focus on operational efficiency, staying informed about unit performance, championing improvements and simplifying operations.
  • Recognise and celebrate exceptional service within the team, leading by example, promoting inclusivity and motivation.
  • Build strong relationships, communicate effectively, and make thoughtful decisions, ensuring the team's success and delivering excellence in customer service.
What We Offer
  • Competitive pay rates and a range of benefits, including a 75% discount on meals while on duty, employee discounts, and a flexible scheduling policy.
  • Access to award-winning training, apprenticeships, and development programs to enhance your skills and advance your career.
  • A comprehensive family-friendly leave policy, retail trust, and health and wellbeing support.
  • A culture that values diversity and inclusion, with a variety of networks to support you, such as LGBTQ+, Women's Network, Neurodiversity and Disability, and many more.
  • A range of activities, including Barista Competition, Millie's Cookies Ice off Challenge, and Superstars Recognition.
  • Financial support, including pension plans, life assurance, share incentives scheme, cycle to work scheme, and more.
Requirements
  • At least one year's experience in a similar hospitality or retail role is preferred.
  • Applicants will need to be 18 years of age or over to perform certain tasks or work on certain shifts and will be required to handle and serve alcohol.
About SSP Careers

SSP Careers is a leading provider of food and beverage services to airports, train stations, and other travel hubs. We are passionate about delivering exceptional customer experiences and creating a positive work environment for our colleagues. If you're passionate about food and travel, and you're looking for a challenging and rewarding career opportunity, we'd love to hear from you.


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