Full Time Client Advisor

1 week ago


London Area, United Kingdom Stone Island Full time
Client Advisor Opportunity at Stone Island

We are seeking a highly skilled and motivated Client Advisor to join our London Soho team at Stone Island.

Key Responsibilities:

  • Provide exceptional customer service and maintain the highest quality standards.
  • Act as a brand ambassador, representing the Stone Island image within the department store.
  • Welcome, advise, and assist international and local customers in sales.
  • Present the Stone Island universe by describing collections in detail.
  • Offer personalized advice and meet customer expectations.
  • Ensure the store looks visually appealing and meets company standards.
  • Keep the store and stockroom organized, receive goods, and prepare returns.
  • Handle after-sales service and follow-up with customers.
  • Address customer complaints and sales processes effectively.

Requirements:

  • Experience in sales roles in Fashion Retail or Hospitality, or interest in fashion-related courses.
  • Strong commercial skills, availability, and responsiveness.
  • Understanding of key performance indicators (KPIs).
  • Excellent interpersonal skills and good listening ability.
  • Service-oriented, team spirit, and ability to work independently.
  • Reliability, punctuality, and flexibility to work on weekends.
  • Fluency and sophistication in English and Mandarin; another language is a plus.
  • Appearance and demeanor align with the brand's style.
  • Openness to new technologies.


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