Full Time Client Advisor
1 week ago
We are seeking a highly skilled and motivated Client Advisor to join our London Soho team at Stone Island.
Key Responsibilities:
- Provide exceptional customer service and maintain the highest quality standards.
- Act as a brand ambassador, representing the Stone Island image within the department store.
- Welcome, advise, and assist international and local customers in sales.
- Present the Stone Island universe by describing collections in detail.
- Offer personalized advice and meet customer expectations.
- Ensure the store looks visually appealing and meets company standards.
- Keep the store and stockroom organized, receive goods, and prepare returns.
- Handle after-sales service and follow-up with customers.
- Address customer complaints and sales processes effectively.
Requirements:
- Experience in sales roles in Fashion Retail or Hospitality, or interest in fashion-related courses.
- Strong commercial skills, availability, and responsiveness.
- Understanding of key performance indicators (KPIs).
- Excellent interpersonal skills and good listening ability.
- Service-oriented, team spirit, and ability to work independently.
- Reliability, punctuality, and flexibility to work on weekends.
- Fluency and sophistication in English and Mandarin; another language is a plus.
- Appearance and demeanor align with the brand's style.
- Openness to new technologies.
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