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Full-Time Store Manager
2 months ago
About Gong cha Newcastle
We're seeking a highly skilled and experienced Store Manager to join our team at Gong cha Newcastle. As a Store Manager, you'll be responsible for leading our store operations, developing a routine for opening and closing, ensuring efficient functioning of the store, managing the sales floor, and providing maximum profitability.
Main Responsibilities
- Manage and oversee store operations, including developing a routine for opening and closing, ensuring efficient functioning of the store, managing the sales floor, and providing maximum profitability.
- Implement human resource duties, including training, managing schedules, assigning responsibilities, and setting sales quotas and performance management based on metrics.
- Administer accounting functions, meeting monthly, quarterly, and annual sales and financial targets, managing the budget.
- Control inventory to ensure sufficient stock, daily and weekly counts, rotated and changed by season, shop special, or sales.
- Enforce exceptional customer service, setting criteria for staff, establishing security and safety measures, creating emergency and lockdown strategies, and ensuring health and safety compliance.
- Manage loss prevention through security requirements and monitoring strategies, auditing paperwork and inventory levels, and appropriately handling broken or damaged merchandise.
Key Skills
- Coaching skills to train, mentor, and motivate staff on company standards, effective sales techniques, and product knowledge to attain performance-based results and team development.
- Product display creation skills and cleanliness to maintain a presentable store image.
- Excellent communication and interpersonal skills to deal with people and companies, problem solve, and relay staff duties and instructions.
- Exceptional decision-making and problem-solving skills to make quick decisions, deal with staff or vendor problems, and resolve conflict.
- Customer service skills to help generate marketing programs to increase sales and retain a customer base.
- Good understanding of math and analytical knowledge to generate financial records and properly manage cash and budgets.
Requirements
- Store management experience: 1 year (required)
Work Environment
Work location: In person
