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Billing Support Specialist
2 months ago
We are seeking a highly skilled Billing Support Specialist to join our team at Amazon. As a key member of our organization, you will be responsible for providing exceptional support to external shippers and internal stakeholders.
Key Responsibilities- Manage Shippers' Inquiries: Respond to and resolve billing, payments, and credit-related inquiries from shippers in a timely and professional manner.
- Collaborate with Cross-Functional Teams: Work closely with Customer Support, Finance Operations, and Commercial teams to enforce standard operating procedures (SOPs) and support day-to-day tasks.
- Escalation Expertise: Serve as a subject matter expert for billing and payments escalations, providing guidance and support to internal stakeholders.
- Process Improvement: Identify bottlenecks and blockers in billing and payments processes, analyze data to justify impact, and communicate findings to program and product teams to drive process improvements.
- Microsoft Office Proficiency: Experience with Microsoft Office products and applications.
- Organizational Skills: Strong organizational skills, ability to work well in a fast-paced environment, and multi-task in a high-energy environment.
- Independent Judgment: Ability to work independently and demonstrate sound judgment in ambiguous situations.
- Problem-Solving: Creative and analytical problem-solving skills with a passion for providing excellent customer service.
- Finance or Accounting Experience: Previous experience in finance or accounting.
- Advanced MS Office and CRM Skills: Advanced proficiency in MS Office Suite and CRM software.
- SQL and Excel Expertise: Advanced proficiency in SQL and Excel.
- Stakeholder Management: Experience in stakeholder management, dealing with multiple stakeholders at various levels of the organization.
- Process Improvement Leadership: Experience leading process improvements.
