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Hospitality Ambassador

2 months ago

London, Greater London, United Kingdom Rapport Guest Services Full time

Role Overview

The Rapport Guest Services team is seeking a highly skilled and enthusiastic Hospitality Ambassador to join our team. As a key member of our hospitality team, you will be responsible for delivering exceptional guest experiences and ensuring that every interaction with our guests is memorable and enjoyable.

Key Responsibilities

  • Provide warm and professional welcome to all guests, ensuring a seamless and enjoyable experience from arrival to departure.
  • Act as the first point of contact for guests, responding to their queries and resolving any issues in a timely and efficient manner.
  • Work closely with the Club Manager to plan and deliver events, taking ownership of all aspects of event execution.
  • Collaborate with colleagues and service partners to deliver exceptional guest experiences, ensuring that every detail is attended to.
  • Ensure that all customer-facing spaces and back-of-house areas are maintained to the highest standards of cleanliness and organization.
  • Follow all health and safety protocols and guidelines to ensure a safe working environment.

The Ideal Candidate

We are looking for a highly motivated and organized individual who is passionate about delivering exceptional guest experiences. The ideal candidate will have excellent communication skills, a 'can-do' attitude, and a strong ability to work independently and as part of a team.

Requirements

  • Excellent communication and interpersonal skills.
  • Ability to work independently and as part of a team.
  • Highly organized and able to prioritize tasks effectively.
  • Ability to build rapport quickly with guests and colleagues.
  • Excellent time management skills and ability to work under pressure.
  • High standard of personal presentation and attention to detail.