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Senior Product Manager Global Loyalty

2 months ago

Burgess Hill, West Sussex, United Kingdom AMEX Full time
About the Role

We are seeking a highly skilled Senior Product Manager to lead our Global Loyalty and Benefits Platform. As a key member of our Enterprise Platforms Center of Excellence, you will be responsible for defining and delivering a product vision and strategy that drives business growth and customer satisfaction.

Key Responsibilities
  • Lead a team of Product Owners and inspire them to performance excellence.
  • Design, develop, and manage activities for a product or group of products from product definition and planning through production, release, and end of life.
  • Serve as the central resource with design, process, development, test, quality, and marketing throughout all stages of a product's lifecycle.
  • Innovate through collaboration, research, and analysis to continuously discover platform capabilities and define a pipeline of new features that enhance the experience and improve key priorities and desired outcomes to support Enterprise goals.
  • Leverage quantitative and qualitative data to drive informed decisions, experimentation, and product strategy.
  • Develop a deep understanding of the customer experience, researching and analyzing data and analytics to identify and quantify opportunity areas.
  • Continuously engage with business partners, stakeholders, and engineers to maintain product transparency, build trust, address challenges, tie initiatives to key metrics, and drive consensus around Minimum Viable Product (MVP) definitions.
  • Manage the features backlog by identifying and prioritizing features and capabilities through direct input with customers, analysts, developers, and architects and knowledge of the domain.
  • Facilitate resolution of risks, issues, and changes related to the product development lifecycle.
Requirements
  • 6+ years of experience in Product Management with a proven track record in defining winning product constructs and delivering a product vision and strategy.
  • Significant experience in Software Product Management, Business Analysis, or Product Ownership.
  • Exceptional communication skills with the ability to engage, influence, negotiate, and inspire business partners and stakeholders at all levels and drive collaboration and alignment.
  • Passion for innovation and a dedication to driving transformative changes.
  • Proven prioritization skills and an ability to work in a dynamic environment with a fast pace and changing needs.
  • Experience in building and running global digital products built for scale and reusability.
  • Proven record of accomplishment in Agile product delivery with experience in a digital and highly regulated environment.
  • Demonstrated negotiation and influencing skills at all levels of an organization.
  • Attention to detail and a keen understanding of data and analytics.
  • Ability to break a strategy down into capabilities, features, and user stories.
  • Ability to envision a complex platform, from a system and business perspective end to end, and identify how a new initiative might impact the construct.
  • Strong analytical skills with the ability to decompose abstract information into meaningful and detailed business features and clearly articulate any complexities.
  • Experience of the full product lifecycle as a Product Manager is essential; PO/PM Accreditation preferred.
  • Knowledge of Loyalty Programs and associated products is desirable.
  • Bachelor's Degree required; Bachelor's (or comparable experience) in computer science, engineering, or related technical discipline required. Master's degree preferred.
About American Express

We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:

  • Competitive base salaries
  • Bonus incentives
  • Support for financial-well-being and retirement
  • Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
  • Flexible working model with hybrid, onsite, or virtual arrangements depending on role and business need
  • Generous paid parental leave policies (depending on your location)
  • Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
  • Free and confidential counseling support through our Healthy Minds program
  • Career development and training opportunities

Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.