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Technical Support Specialist

2 months ago

Sheffield, Sheffield, United Kingdom Auxilion Full time
Job Overview

Position Title: IT Service Desk Analyst

Work Arrangement: On-site
Employment Type: Permanent
Working Hours: Two shifts, Monday to Friday, including public holidays.

Company Overview:

Auxilion is a prominent provider of IT outsourcing and managed service solutions. We are currently in search of an IT Service Desk Analyst to enhance our support team. In this capacity, you will deliver technical assistance to internal users regarding hardware and software challenges. You will collaborate with colleagues across regions to ensure exceptional technical service and customer satisfaction.

Key Responsibilities:

  • Documenting, updating, and resolving incidents and requests
  • Monitoring and prioritizing IT-related issues
  • Identifying and troubleshooting hardware and software problems
  • Developing knowledge articles and IT documentation
  • Working alongside resolver teams to address issues

Required Technical Skills:

  • Previous experience in a service desk environment
  • Proficiency in diagnosing and resolving hardware and software issues
  • Familiarity with Office 365 environments, including MS Teams, SharePoint, and Exchange

Essential Business Skills:

  • Strong communication abilities
  • Excellent problem-solving skills
  • Effective organization of workload
  • Decision-making capabilities
  • Professional demeanor

Company Culture:

At Auxilion, we prioritize our employees and aim to create a positive work environment that fosters growth and development. We are dedicated to supporting our clients and seek individuals who align with our values and culture. If you are interested in a role where you can contribute meaningfully and continue your professional journey, consider a position with Auxilion.