Resource Coordinator
7 days ago
We are seeking a highly organized and detail-oriented Resource Coordinator to join our Project Management Office (PMO) team at BCN Group. As a key member of our team, you will play a vital role in supporting the delivery of client projects and ensuring the effective coordination of resources.
Key Responsibilities- Schedule Resource Allocation: Coordinate the allocation of resources for projects with less than 2 days' effort across BCN Group.
- Project Monitoring: Monitor actual time vs effort on projects with less than 2 days' effort and escalate any discrepancies.
- Equipment Procurement: Liaise with the purchasing team to ensure equipment is available for projects.
- Customer Communication: Communicate with customers to confirm booked work and ensure timely delivery of projects.
- Query Management: Monitor and escalate queries from customers and internal stakeholders.
- PMO Mailbox Management: Triage and monitor the PMO mailbox to ensure timely response to customer inquiries.
- Project Queue Management: Triage and monitor the PMO project queue to ensure efficient project delivery.
- Project Alignment: Actively align all projects with the relevant project owner when received within the PMO.
- Team Collaboration: Collaborate with the wider PMO team to ensure project resources are appropriately utilized.
- Administrative Experience: At least 2 years' experience in an administrative role.
- Scheduling Experience: Experience of diary management or scheduling would be highly desirable.
- Customer Service: Demonstrate a very high level of customer service to internal and external stakeholders.
- Communication Skills: Be an excellent and confident communicator.
- Technical Skills: Proficient in all Microsoft packages, with intermediate/advanced user skills in Word and Excel.
- Attention to Detail: High levels of accuracy and attention to detail.
- Industry-Leading Training: Access to our BCN Academy for industry-leading training and development.
- Competitive Salary: Competitive salary and opportunities for career progression.
- Benefits Package: Enhanced holiday allowance, company pension scheme, and a range of other benefits.
- Hybrid Working: Flexible working arrangements to support work-life balance.
- Employee Wellbeing: Access to a confidential Employee Assistance Programme (EAP) and a range of wellbeing initiatives.
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