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Quality Assurance Specialist
2 months ago
Position Overview
At CarFinance 247, we are seeking a dedicated Quality Assurance Specialist to become an integral part of our team. The Quality Assurance Specialist will efficiently conduct call monitoring assessments and evaluate the quality and compliance standards of calls. This role also involves providing management with consistent feedback regarding daily call monitoring activities and ensuring that all documentation is accurate and up-to-date.
Key Responsibilities:
- Perform daily call monitoring assessments according to the established activity plan.
- Facilitate and engage in call calibration sessions.
- Gain a comprehensive understanding of the business, including its teams, roles, and operational environment.
- Stay informed about the processes and call structures of various business areas.
- Identify trends and potential risks observed during Quality Assurance activities.
- Report any significant call monitoring concerns to the Compliance Manager, adhering to internal compliance monitoring policies and timelines.
Candidate Profile:
- Proven experience in a Quality Assurance role – Essential.
- Background in a sales or customer service setting – Preferred.
- Able to thrive in a dynamic, fast-paced environment.
- Strong organizational skills with the ability to prioritize tasks effectively.
- Clear and precise in both written and verbal communication.
- Team-oriented with good interpersonal skills.
- Adaptable to new situations and challenges.
Why Join Us:
- Subsidized parking on-site.
- Complimentary fruit, barista services, and juice bar.
- Access to an on-site gym.
- Free transportation services.
- Additional leave for birthdays.
- Enhanced pay for maternity, paternity, and adoption leave.
- Time off for fertility appointments from day one.
- Access to a discount club.
- Healthcare cash plan.
- Free Employee Assistance Program.
- Opportunities for excellent career advancement within the organization.
Car Finance 247 is a recognized leader in the industry, located just outside Manchester City Centre. We are committed to delivering personalized and high-quality customer experiences, supported by innovative technology and streamlined processes, all driven by our exceptional team. We are on an exciting journey to enhance our market leadership, and this begins with attracting top talent.
As an equal opportunity employer, the 247 Group is dedicated to treating all current and prospective employees fairly and does not tolerate discrimination based on age, disability, sex, sexual orientation, pregnancy and maternity, race or ethnicity, religion or belief, gender identity, or marital status. We aim to foster a diverse and inclusive workplace and strongly encourage qualified applicants from various backgrounds to apply and join the 247 Group.
