Senior Product Analyst

2 weeks ago

London, Greater London, United Kingdom Frasers Group Full time

About Frasers Group

Frasers Group is a leading retail company that is redefining the industry through digital innovation and unique customer experiences. We serve our consumers with the world's best sports, premium, and luxury brands globally.

Our Purpose

We are elevating the lives of the many with access to the world's best brands and experiences. Our Financial Services division is committed to delivering a positive colleague experience and to make the most of it, you need to immerse yourself in delivering on our principles:

  • Think without limits - Think fast, think fearlessly, and take the team with you
  • Own it and back yourself - Own the basics, own your role, and own the results
  • Be relevant - Relevant to our people, our partners, and the planet

About the Role

We are seeking a Senior Product Analyst - Digital Insights Leader to form part of our group digital analytics function, reporting into the group head of digital analytics. You will work closely with the digital product team and wider digital functions to ensure high-quality capture of analytics data from our websites and apps and to provide insight to inform our product roadmap and wider strategic decision-making.

  • Lead a small team of product and implementation analysts, taking ownership for the team's output and personal development.
  • Be the owner of on-site user behavioral data, including its capture and distribution across the business, supporting all Frasers Group business teams in understanding the user journey.
  • Develop and maintain strong relationships with the product function, embedding analytical practices and ways of working into all product development. Aligning product, UX, user testing, and analytics functions to deliver a best-in-class product development cycle.
  • Utilize experimentation concepts to measure the efficacy of our feature development.
  • With support from an external agency and internal resource, manage the roadmap for implementation of analytics and marketing capabilities, ensuring clean and robust data capture.

Requirements

  • Experience in management or mentorship of other colleagues.
  • Expert communicator, with the ability to flex their presentation style based on the audience.
  • Proficiency with SQL (required) and R/Python (nice to have).
  • Strong visualization skills (e.g., PowerBI, Looker, Tableau, etc.).
  • Extensive experience working in a product analytics position, ideally within an e-commerce/retail business.
  • Understanding of customer data platform capabilities and their role in the capture of customer/user journey data.
  • Experience working with technology and data engineering functions.
  • A keen interest in the broader industry developments and legislative changes affecting the capture of customer/user data.

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