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Client Account Director

2 months ago


Liverpool, Liverpool, United Kingdom Inspired Thinking Group (ITG) Full time
Job Description

We are seeking a highly skilled and experienced Client Account Director to join our team at Inspired Thinking Group (ITG). As a key member of our account leadership team, you will be responsible for overseeing the delivery of production work into one of our key clients in the North West.

Key Responsibilities:
  • Client Relationship Management: Build and maintain positive working relationships with key stakeholders/decision makers to ensure your team fully understands the client's strategy, aims, and goals enabling ITG to deliver the best service.
  • Project Management: Professional adherence to all processes and best practices to ensure every project is produced impeccably, is right first time, every time, and is always on-time.
  • Client Communication: Respond to all client requirements within the designated SLA frameworks.
  • Account Activity Reporting: Accurately maintain account activity status reports to formulate meaningful monthly packs to present to both the client and ITG to monitor account performance and client priorities.
  • Commercial Management: Responsibility for the Creative Production P&L; you must optimise the commercial benefits from the customer to ensure maximum profitability whilst remaining within the client's commercial agreements.
Requirements:
  • Strong Understanding of Retail Marketing: A deep understanding of Retail Marketing across all channels.
  • Production and Output Requirements: Understanding of production and output requirements across all channels, with a deep understanding of POS; preferably with 2-3 years agency experience.
  • Service-Minded Approach: An excellent service-minded approach with proven customer management skills.
  • Content Art-Working and Print Processes: Proven experience of content art-working and print processes.
  • Project Management and Organisational Skills: Second-to-none project management & organisational skills – you will be operating in an environment of ever-changing priorities.
  • Problem-Solving Skills: Good problem-solving skills, especially under pressure.
  • Communication and Interpersonal Skills: Strong written, oral, and interpersonal skills.
  • Commercial Awareness: Highly numerate and commercially aware.
  • Computer Literacy: Computer literate with good knowledge of Excel and ideally the site of Adobe software solutions (In-Design etc).
What We Offer:
  • Competitive Salary: On top of a competitive salary, you can expect a whole load of perks.
  • Holiday and Wellbeing Days: 25 days' holiday + bank holidays – we understand the importance of you getting some downtime.
  • Pension Scheme: Pension Scheme – helping you save towards your retirement home in the sun
  • Corporate Medical Cash Plan: Corporate Medical Cash Plan – claim back the cost of your medical treatments.
  • Smart Working Options: Smart Working Options – spend up to 40% of your working week from home.
  • Savings and Discounts: So many savings – through our online community platform, you can access dozens of daily deals, from money off top brands to discounts on days out.
  • Employee Assistance Programme: Employee Assistance Programme – our people are at the heart of everything we do, so if you're happy, we're happy.
  • Cycle to Work Scheme: Cycle to Work Scheme – save on the cost of biking to work.
  • Employee Awards: Monthly Employee Awards - Employee of the Month programme with £250 bonus.
  • Charity and Volunteering: Raising money for charity including a paid Volunteer Day – we're all about giving back... and having lots of fun in the process
  • Referral Scheme: Referral scheme – know the perfect person to join the team? You could bag £1,500 for putting in a good word.
  • Wellbeing Programme: Wellbeing Programme – giving you the opportunity to join regular, interactive Wellbeing Workshops or join our 30 plus Wellbeing Champions.
  • Family Friendly Leave: Enhanced Family Friendly Leave – support for you and your family to help you navigate through the craziness of family life.
Our Values:

We champion and welcome diversity in our workforce and ensure all job applicants receive equal and fair treatment, regardless of age, race, gender or gender identity, religion, sexual orientation, disability, or nationality.

We make sure we take time to look after ourselves, each other, and the planet, because we're always stronger together.

We have a number of community groups (ERGs) available to employees which offer a safe space for like-minded colleagues, with shared interests to connect, socialise and check in with each other.

What's Next?

If you found yourself interested in knowing more, please submit your application and someone from our team will be in touch.