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Head of Operations and Process Excellence

2 months ago

London, Greater London, United Kingdom Duco Full time
About Us

Duco is a leading provider of cloud-based software solutions for the financial services industry. Our platform enables clients to manage and automate complex data across their operations, ensuring quick and efficient processing. Many of the world's top financial institutions trust Duco with their mission-critical data management and automation needs.

About The Role

The Head of Operations and Process Excellence will play a critical role in driving operational excellence at Duco. This individual will be responsible for optimizing operational processes, managing key projects, and ensuring that all operational activities align with the company's goals and standards.

Key Responsibilities:
  • Coordinate and streamline global operations, ensuring consistency, reliability, and operational efficiency.
  • Design, develop, and govern comprehensive project and programme plans in alignment with Duco's mission and objectives.
  • Collaborate across the organization to enable Duco to leverage innovative solutions.
  • Develop strong relationships with internal and external stakeholders to influence and execute successfully.
  • Support the Chief Financial Officer in managing initiatives across the organization, including:
    • Workplace Strategy: Lead office relocations and define 'how we work' strategies in partnership with the Chief People Officer.
    • Operational Excellence: Drive the implementation of cost optimization initiatives, including deploying software to enhance efficiency and streamline processes.
    • Data Strategy & Analytics: Support the design and execution of the company's data strategy, focusing on dashboard rollout and company-wide analytics tools.
    • ESG: Support the ESG working group from ideation through to rollout of initiatives across the organization.
    • Process Improvement: Continuously identify and implement best practices to enhance business operations and organizational scalability.
Requirements:
  • You'll need a keen ear for disseminating information and a drive to see out execution.
  • You'll need to be able to operate independently without direction, but equally able to work as a team. You should be a finisher.
  • Comfortable being uncomfortable – you're not going to be the person in the room with the most knowledge on an individual topic given your broad area of coverage.
  • You will need to be a skilled collaborator and communicator with highly developed stakeholder management skills.
  • Have a proven track record of planning, executing, controlling, and closing projects and the ability to manage multiple projects simultaneously with minimal supervision.
  • Have excellent written communication skills for reports and presentations.
  • Be able to turn ambiguity into structure and practical deliverables.
  • You should be willing to be hands-on, helping to execute overall strategy.
  • You should thrive in a high-pressure environment and enjoy self-leading.
Bonus Points:
  • Experience and understanding of Software as a Service (SaaS).
  • Some experience of Management Information (MI) and building dashboards would be very useful.
  • Mergers and Acquisitions (M&A) experience.
  • Private Equity (PE) exposure.
Our Benefits:
  • A market-standard salary aligned with your skills and experience. Reviewed annually.
  • A performance bonus, so we recognize and reward your effort.
  • Healthcare cashback scheme and private medical insurance.
  • Death in service cover of 4 x annual salary.
  • Employee Assistance Programme, for extra support outside of work.
  • £300 annual allowance to make your home working environment comfortable.
  • Unlimited annual holiday, because we trust our people to manage their own time off.
  • Flexibility around working hours, as long as you're delivering what's needed.
  • Flexible working policy, including work from home opportunities.
  • Opportunity to work abroad for up to 6 weeks per country per year.
  • Enhanced family leave provisions.
  • Personal learning and development opportunities (annual dedicated budget).
  • Referral bonus if we hire someone great who you've recommended to us.
  • An Employee Equity Purchase Scheme, so you have a personal investment in the success of the company.
  • Employee of the Month and Employee of the Year awards.
  • 4 Volunteering days off that can be used flexibly based on the employee's choice of initiative.
  • Salary Sacrifice Schemes - Cycle to Work, Tech Scheme.