Quality Assurance Associate

3 weeks ago

Wokingham, Wokingham, United Kingdom Leaders Romans Group Full time
Job Title: Quality Assurance Associate

Location: Remote

Brand: Leaders Romans Group

Salary: Competitive Salary Package

Hours: Monday to Friday 8:30am to 5pm

About Leaders Romans Group:

We are an award-winning national property company, going through exciting periods of growth and offering tailored training and development programmes at all levels. With over 200 branches across England and Wales, we have a reputation for perfection and delivering an outstanding customer experience.

As a Quality Assurance Associate, you will provide full administrative and technical support to the Quality and Customer Care department.

Key Responsibilities:
  • Provide administrative support to the Quality Assurance Manager and Head of Quality and Customer Care.
  • Carry out weekly audits to ensure that each branch complies with industry legal requirements, including gas and electrical safety.
  • Complete weekly/monthly monitoring of company protocol adherence, including Tenancy Deposit Audit, EPCs, and additional audits as required by the business.
  • Carry out audits on fire safety protocol for block management.
  • Provide daily guidance to branches on legislative queries via the Quality Assurance help line.
  • Keep membership of The Property Ombudsman, Rent Smart Wales, and Propertymark up to date, adding/removing members and carrying out bi-monthly audits of members and branch locations.
  • Maintain Quality Assurance documents on the intranet and update as required.
  • Stay up-to-date with legislative changes and notify Process and Implementation.
  • Hold industry qualification, Propertymark technical award level 3, or be working towards the level 3 award.
  • Reporting abilities – able to extract data and prepare meaningful reports within Excel.
  • Confident problem-solving skills, able to handle day-to-day general legal enquiries from branch staff.
  • Experience of using all Microsoft office programs.
What We Can Offer:
  • Proven track record for career growth and advancement within the company.
  • Market-leading training and ongoing professional development.
Benefits:
  • Competitive Salary Package.
  • Salary sacrifice pension scheme.
  • Generous Holiday allowance, increasing by 1 day per year based on service up to an additional 5 days holiday per year.

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