Quality Assurance Associate
4 weeks ago
Job Title: Quality Assurance Associate
Location: Remote
Brand: Leaders Romans Group
Salary: Competitive Salary Package
Hours: Monday to Friday 8:30am to 5pm
About Leaders Romans Group:
LRG are an award-winning national property company, who are going through exciting periods of growth and offer tailored training and development programmes at all levels. With over 200 branches across England and Wales we have a reputation for perfection and delivering an outstanding customer experience.
Reporting to the Quality and Case Management Manager, you will provide full administrative and technical support to the Quality and Customer Care department.
Key Responsibilities:
- Providing administrative support to the Quality Assurance Manager and Head of Quality and Customer Care.
- Carrying out weekly audits to ensure that each branch complies with the industry's legal requirements to include gas and electrical safety.
- Completing weekly/monthly monitoring of company protocol adherence to include Tenancy Deposit Audit, and EPCs and additional audits when required by the business.
- Carrying out audits on fire safety protocol for block management.
- Providing daily guidance to the branches on legislative queries via the Quality Assurance help line.
- Keeping the membership of The Property Ombudsman, Rent Smart Wales and Propertymark up to date, adding/removing members and carrying out bi-monthly audits of members and branch locations.
- Maintaining the Quality Assurance documents on the intranet and updating where required.
- Keep updated with legislative changes and notify Process and Implementation.
- Industry qualification holding Propertymark technical award level 3 or working towards the level 3 award.
- Reporting abilities – able to extract data and prepare meaningful reports within Excel.
- Confident problem-solving skills, be able to handle day to day general legal enquiries from the branch staff.
- Experience of using all Microsoft office programs.
What we can offer you:
- Proven track record for career growth and advancement within the company.
- Market leading training and ongoing professional development.
Benefits:
- Competitive Salary Package.
- Salary sacrifice pension scheme.
- Generous Holiday allowance, increasing by 1 day per year based on service up to an additional 5 days holiday per year.
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