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Hotel Operations Supervisor

3 months ago

Guildford, United Kingdom Holiday Inn Guildford Full time

Position Overview

We are in search of a dedicated and skilled hotel operations supervisor to manage our team and ensure the efficient functioning of our establishment. The ideal candidate will oversee all aspects of hotel management, guiding department leaders and staff while providing an outstanding experience for our guests.

Key Responsibilities:

  • Managing all facets of hotel operations, including front desk, housekeeping, food and beverage services, and maintenance
  • Leading and nurturing department heads and staff to promote effective and efficient operations
  • Enhancing revenue opportunities and managing expenses to achieve financial objectives
  • Ensuring adherence to legal standards and regulations
  • Creating and executing strategies to elevate guest satisfaction and experience
  • Addressing guest concerns and ensuring timely resolutions
  • Building and maintaining relationships with key partners such as vendors, suppliers, and community members
  • Contributing to the development and enforcement of hotel policies and procedures
  • Formulating and implementing crisis management strategies and protocols

Employee Benefits

  • Exclusive employee discounts on room rates across the hotel portfolio.
  • Access to the employee room benefit program across the global portfolio (terms and conditions apply).
  • Shopping discounts covering groceries, fashion, travel, utilities, leisure activities, and vacations.
  • Vision care
  • Complimentary legal and financial advice
  • Counseling services
  • Health and death benefit plans
  • Cycle to work initiative
  • Wellness resources and fitness videos
  • Healthy recipe suggestions
  • Guidance on maintaining an active and healthy lifestyle
  • Wellness podcasts and videos
  • Breathing exercises
  • 24/7 support and advice hotline
  • Team recognition and rewards
  • Complimentary meals during shifts
  • Free parking

Ideal Candidate Profile

  • Demonstrated experience as a hotel operations supervisor or in a comparable role
  • Strong leadership and management capabilities with a talent for motivating and developing staff
  • Exceptional communication and interpersonal skills to effectively engage with guests and stakeholders
  • Robust financial management expertise with a focus on maximizing revenue and controlling costs
  • Comprehensive knowledge of hotel operations and industry developments
  • Proficient problem-solving abilities and decision-making skills in a dynamic environment
  • Willingness to work flexible hours, including evenings, weekends, and holidays
  • Bachelor's degree in hospitality management or a related discipline is preferred

If you possess a strong drive for delivering remarkable guest experiences and leading a team to success, we invite you to consider this rewarding opportunity.