Customer Service Team Lead

3 weeks ago


Grimsby, North East Lincolnshire, United Kingdom LKQ Euro Car Parts Full time
Job Title: Customer Service Supervisor

At LKQ Euro Car Parts, we're committed to delivering exceptional customer service and creating a positive experience for our customers. As a Customer Service Supervisor, you'll play a key role in leading our retail team to achieve this goal.

Key Responsibilities:
  • Lead and manage a team of retail colleagues to deliver excellent customer service and achieve business objectives.
  • Develop and implement strategies to improve customer satisfaction and loyalty.
  • Monitor and analyze customer feedback to identify areas for improvement.
  • Collaborate with the operations and sales teams to ensure seamless customer interactions.
  • Ensure compliance with health and safety legislation and branch standards.
  • Deliver training and coaching to colleagues to enhance their skills and knowledge.
  • Manage customer complaints and issues in a professional and timely manner.
Requirements:
  • Excellent communication and leadership skills.
  • Ability to work in a fast-paced environment and prioritize tasks effectively.
  • Strong customer service skills and a customer-focused mindset.
  • Experience in a retail or customer-facing role.
  • Ability to work collaboratively with colleagues and stakeholders.
What We Offer:
  • A competitive salary and benefits package.
  • Opportunities for career growth and development.
  • A dynamic and supportive work environment.
  • Access to training and development programs.
  • A chance to work with a leading company in the automotive aftermarket industry.


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