IT Support Analyst

7 days ago


Swindon, Swindon, United Kingdom Genium Selection Full time £38,000 - £55,000

Job Title: Epicor Support Specialist

Job Summary:

We are seeking an experienced Epicor Support Specialist to join our team at Genium Selection. As an Epicor Support Specialist, you will be responsible for providing technical support to our clients who use Epicor software. This includes troubleshooting, administration, and collaborating with other IT departments to integrate and improve system functionality.

Key Responsibilities:

  • Provide technical support to Epicor users via phone, email, and in-person
  • Troubleshoot and resolve complex support tickets and requests
  • Liaise with 3rd party Epicor support and collaborate with other IT departments to integrate and improve system functionality
  • Develop and implement solutions to improve system performance and efficiency
  • Stay up-to-date with the latest Epicor software releases and updates

Requirements:

  • Minimum 2 years of experience in Epicor support
  • Strong knowledge of Epicor software and its modules
  • Excellent communication and problem-solving skills
  • Ability to work in a fast-paced environment and prioritize multiple tasks
  • Experience with BPM and BAQ is highly beneficial

What We Offer:

  • Competitive salary and bonus structure
  • Opportunities for professional growth and development
  • Collaborative and dynamic work environment
  • Hybrid working arrangement with some travel to UK offices

Location:

Hybrid working arrangement with some travel to UK offices

Salary:

£40,000 to £50,000 per annum, depending on level of Epicor expertise



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