Hospitality Manager

2 months ago


Saint Neots, Cambridgeshire, United Kingdom Wells & Co Full time
About the Role

We are seeking a highly motivated and experienced Front of House Supervisor to join our team at Wells & Co. As a Front of House Supervisor, you will be responsible for leading our team in delivering exceptional customer experiences and a mouth-watering food offering.

Key Responsibilities
  • Take responsibility for the customer journey, ensuring their experience is second to none.
  • Take accurate orders and work closely with kitchen staff to ensure seamless service.
  • Ensure payments and receipts are correct, maintaining a high level of accuracy and attention to detail.
  • Confidently recommend menu and drinks offerings to customers, showcasing your knowledge and passion for our products.
  • Observe service and standards, reporting any incidents or issues to ensure continuous improvement.
  • Act as a supportive and proactive leader, mentoring and guiding your team to achieve exceptional results.
Requirements
  • Previous leadership experience in a hospitality or customer-facing environment.
  • Enthusiasm and passion for food and beer, with a deep understanding of our products and services.
  • The ability to deliver excellent customer service and great teamwork in a fast-paced and pressurized environment.
  • A results-driven and ambitious individual, keen to develop your career and your team's skills and knowledge.

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