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Retail Operations Manager

2 months ago

Bala, Gwynedd, United Kingdom AF Blakemore - Retail Full time £33,500

Location:
Bala, North Wales

Salary:
£33,500 p/a pro rata for part time, plus potential to earn bonus of up to £7,500, plus excellent benefits package.

Hours:

Full time / part time / job share up to 40 hours per week to include evenings and weekends.

Are you an experienced and dynamic leader ready to oversee our award-winning store in Bala, North Wales? We are currently in search of a skilled Retail Operations Manager to spearhead success and growth in this essential position.


Company Overview:

We are a forward-thinking and innovative retail, wholesale, and foodservice organization, dedicated to providing outstanding customer experiences and remaining at the forefront of industry developments.

Reporting to the Area Manager, the Retail Operations Manager will be responsible for driving growth within the company-owned store in Bala.

This pivotal role requires a seasoned professional who can effectively engage with team members and customers, work closely with the Area Manager to align operational strategies with corporate objectives, and cultivate a positive and empowering workplace that embodies the company's values.


Key Responsibilities:

Team Leadership:
Recruit, train, and nurture a high-performing team committed to delivering exceptional customer service.
Foster a positive and collaborative work atmosphere, promoting teamwork and a strong sense of community within the store.
Recognize and celebrate team achievements.

Operational Excellence:
Ensure seamless daily operations, including inventory oversight, merchandising, and stock management.
Implement and maintain visual merchandising standards to enhance the overall shopping experience.

Customer Engagement:
Build and sustain strong relationships with customers, understanding their needs and preferences.
Execute customer service strategies to boost satisfaction and loyalty.

Sales and Performance:
Establish and meet sales targets, actively driving initiatives to enhance revenue and profitability.
Analyze sales reports and trends to identify areas for improvement.

Community Involvement:
Actively engage in local community events and initiatives to strengthen the store's connections with the community.
Seek partnerships and collaborations that contribute to the overall well-being of the area.

Financial Management:
Oversee budgets, expenses, and financial reporting to ensure the store operates within established financial parameters.

Required Skills:
Proven experience in retail management, with a history of success in achieving sales targets.
Strong leadership and interpersonal skills, with the ability to motivate and develop a diverse team.
Excellent communication skills and the ability to build positive relationships with customers and the local community.
Knowledge of retail operations, including inventory management and merchandising.
Ability to analyze data and make informed decisions to drive business performance.
A passion for community engagement and a commitment to making a positive impact in Bala.

Benefits:
Salary of £33,500 + £7,500 bonus potential
Holiday, Maternity and Paternity leave and pay in excess of statutory entitlements
Cycle to work scheme
Develop your skills and capability in a highly supportive and multi-diverse culture
Outstanding Training & Development opportunities
Gain hands-on experience in a high volume, fast-paced environment
Enhanced Maternity & Paternity pay packages
Flexible working hours opportunity
Excellent additional benefits package including: Early access to your pay through 'EarlyPay'
24/7 access to your payslips via HR/Payroll portal
12.5% Staff discount on fresh items & 10% Staff Discount on ambient products in our SPAR stores (ex. Alcohol & Cigarettes)
Wellbeing support – access to emotional support, counselling, legal and financial advice
Company Pension Scheme
Company Life Insurance worth 1 x Annual Salary and 6 x Annual Salary with Company Pension Scheme
NEST pension scheme
Extra Holiday - Purchase Scheme
Long Service Awards


If you are a results-driven and community-oriented individual with a passion for retail, we invite you to consider the position of Retail Operations Manager.

Join us in making a difference in the Bala community through exceptional service and a commitment to excellence.

UK driving licence preferred as travel to other stores etc.

Must be willing to undergo Post Office financial vetting

Inclusive environment:
as a Disability Confident Committed employer we are dedicated to creating a fair, inclusive workplace for all. We offer a Guaranteed Interview Scheme for candidates with disabilities who meet the minimum criteria for the role.

You may have experience in the following:

Retail Manager, Store Supervisor, Assistant Store Manager, Store Leader, Grocery Store Manager, Convenience Store Manager, Retail Team Leader, Department Manager, Retail Sales Manager, Retail Store Coordinator, Store Leader, Store Operator, Retail Store Manager, etc.