Restaurant Operations Manager

2 weeks ago

Bala, United Kingdom Palé Hall Full time

Job Title: Restaurant Operations Manager

Job Summary:

We are seeking a highly skilled Restaurant Operations Manager to join our team at Palé Hall. As a key member of our hospitality team, you will be responsible for assisting the Restaurant Manager in the day-to-day management of our food and beverage operations.

Key Responsibilities:

  • Assist the Restaurant Manager in the management of all aspects of the food and beverage operation.
  • Ensure that all areas of responsibility are cleaned and presented to the highest standards on a daily basis.
  • Be fully conversant with food and beverage related roles and duties to improve efficiency, cost effectiveness and standards wherever possible.
  • Assist in the management and motivation of the restaurant team, fostering team spirit and developing cohesive and efficient working relationships.
  • Maintain a successful working relationship with the Head Chef and senior Kitchen team.
  • Be conversant with the packages, incentives and menus promoted by the hotel on a continual basis, including the components, presentation and delivery of each dish within the restaurants.
  • Anticipate demand and expectation wherever possible and to promote the hotel services and facilities to maximise sales opportunities and revenue and enhance the guest experience.
  • Actively participate in the maximisation of hotel revenue.
  • Anticipate challenging situations and to be confident in handling guest complaints, seeking a solution to achieve guest satisfaction and mitigate negative feedback.
  • Build a rapport with guests in order to maximise sales opportunities and generate future business.
  • Carry out ordering and stocktaking procedures if requested.
  • Help ensure that stock within the department is managed to the agreed levels consistently and professionally.

Requirements:

  • A minimum of 2 years restaurant supervisory/management experience in a high calibre establishment.
  • Exceptional personal presentation.
  • Thorough knowledge of restaurant service techniques at 5 star level.
  • Sound knowledge of wine, spirits and cocktails.

Benefits:

  • Full time permanent contract, five days over seven.
  • Salary of £32,000 per annum.
  • Share of gratuities.
  • Meals on duty.
  • Onsite parking.
  • Generous employee discounts.
  • Uniform.

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