Account Management Lead

3 weeks ago


Uxbridge, United Kingdom NHS Full time
Job Title: Account Management Lead

We are seeking a highly skilled and experienced Account Management Lead to join our team. As a key member of our rota planning team, you will be responsible for supervising a team of rota administrators and ensuring that our rota meets relevant CQC standards.

Main Responsibilities:
  • Supervise and manage a team of rota administrators to ensure that our rota meets relevant CQC standards.
  • Monitor and evaluate the performance of staff through regular 1-2-1s and monthly catch-ups.
  • Ensure that all business needs and NQRs are met by actively monitoring, evaluating, and reporting on service performance.
  • Work closely with Service Managers and Medical Leads to ensure that operational matters and clinical issues do not conflict and are understood.
  • Recruit, select, and induct new rota administrators, including their ongoing training and development.
About Us:

We are a leading healthcare provider, committed to delivering high-quality care to our patients. We are looking for a talented and experienced individual to join our team and contribute to our mission.

Requirements:
  • Excellent communication and IT skills.
  • High level of people management skills.
  • Compassionate with the ability to interact well with team members, patients, and healthcare professionals.
  • Ability to work effectively and accurately using Word, Excel, and PowerPoint.
  • Ability to work to deadlines and prioritise workload.
  • Ability to handle difficult situations in a calm, effective, and professional manner.


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