Service Team Lead

2 days ago

Hermitage, United Kingdom Domestic & General Service GmbH Full time
Job Title: Service Watch Team Leader

Job Summary:

We are seeking a highly motivated and experienced Service Watch Team Leader to join our team. As a key member of our Service Watch department, you will be responsible for leading a team of professionals in delivering exceptional service to our customers.

Key Responsibilities:

  • Lead and motivate the Service Watch team to achieve excellent service delivery and productivity.
  • Ensure the team is customer-focused and supports the delivery of a market-leading, cost-effective, and timely repair service.
  • Target customers who require support using all available data across all OEMs.
  • Work closely with the Client Service Management Team to manage manufacturers.
  • Embrace best practices, innovation, and continuous improvement while meeting regulatory and legislative requirements.
  • Develop and implement operational processes and Orbit system changes to deliver Repairer Service Level Agreement (SLA) and D&Gs policies, procedures, and service standards.
  • Contribute to the development and evolution of operational processes, ensuring consistency and compliance with D&Gs Target Operating Model (TOM), Repairer Service Level Agreement (SLA), and D&Gs policies, procedures, and service standards.
  • Maintain and support links between all functions within Operational Services and other departments.

About You:

To be successful in this role, you will have:

  • Experience in KPIs or claims management.
  • An understanding of cost and quality management.
  • Effective interpersonal, written, and communication skills at all levels, both internal and external.
  • High organizational skills with the ability to prioritize tasks effectively.
  • The ability to adapt to sudden change.
  • Ideal experience within Consumer Electronics, Domestic Appliance, or Central Heating sectors.
  • Passion, drive, and capability to become a leader of leaders.

Company Culture:

At Domestic & General, we value creativity, fast-paced, and exciting work environments. We are committed to our customers and strive to deliver exceptional service. If you are passionate about leading a team and driving results, we encourage you to apply.

Equal Opportunities Employer:

We are an equal opportunities employer and welcome applications from all qualified candidates. We are committed to diversity and inclusion in the workplace.

  • Safety Case Assurance Lead

    2 days ago

    Hermitage, United Kingdom HPC Jobs Service Full time

    About the RoleWe are seeking a highly skilled and experienced Safety Case Assurance Lead to join our team at the SZC Design Authority. As a key member of our team, you will be responsible for ensuring the safety case is developed and maintained to the highest standards.The successful candidate will have a strong background in nuclear safety case development...

  • Safety Case Assurance Lead

    2 days ago

    Hermitage, United Kingdom HPC Jobs Service Full time

    About the RoleWe are seeking a highly skilled and experienced Safety Case Assurance Lead to join our team at the SZC Design Authority. As a key member of our team, you will be responsible for ensuring the safety case is developed and maintained to the highest standards.The successful candidate will have a strong background in nuclear safety case development...

  • Hygiene Team Lead

    2 days ago

    Hermitage, United Kingdom Fenmarc Full time

    About the RoleWe are seeking a highly skilled and experienced Hygiene Team Leader to join our team at Fenmarc. As a key member of our supervisory team, you will be responsible for setting the standard for our hygiene colleagues and ensuring they perform at their best.Key Responsibilities:Lead and coach the hygiene team to maintain high standards of...

  • Hygiene Team Lead

    2 days ago

    Hermitage, United Kingdom Fenmarc Full time

    About the RoleWe are seeking a highly skilled and experienced Hygiene Team Leader to join our team at Fenmarc. As a key member of our supervisory team, you will be responsible for setting the standard for our hygiene colleagues and ensuring they perform at their best.Key Responsibilities:Lead and coach the hygiene team to maintain high standards of...

  • KYC Team Lead

    3 days ago

    Hermitage, United Kingdom McArthurGlen Group Full time

    Our Mission‘To create the finest retail experiences.’Our Purpose‘Making the extraordinary possible'McArthurGlen Group, Europe’s leading owner, developer and manager of designer outlets, was founded in Europe in 1993 and currently manages 24 designer outlets in 8 countries.What you'll be doing...Are you a driven leader seeking a new challenge? Look no...

  • KYC Team Lead

    2 days ago

    Hermitage, United Kingdom McArthurGlen Group Full time

    Job Title: KYC Team LeadWe are seeking a highly skilled and experienced KYC Team Lead to join our team at McArthurGlen Group. As a key member of our compliance team, you will be responsible for overseeing the KYC process across all locations, ensuring efficient compliance operations and maintaining the integrity of the onboarding process.Key...

  • KYC Team Lead

    2 days ago

    Hermitage, United Kingdom McArthurGlen Group Full time

    Job Title: KYC Team LeadWe are seeking a highly skilled and experienced KYC Team Lead to join our team at McArthurGlen Group. As a key member of our compliance team, you will be responsible for overseeing the KYC process across all locations, ensuring efficient compliance operations and maintaining the integrity of the onboarding process.Key...

  • Residential Children's Team Lead

    1 day ago

    Hermitage, United Kingdom Cambian Group Plc Full time

    About the RoleWe are seeking a compassionate and caring Team Leader to join our Residential Children's Team at Cambian Group Plc. As a key member of our team, you will be responsible for leading by example and supporting our young people in achieving their personal best.The successful candidate will have experience leading a team in residential care and be...

  • Residential Children's Team Lead

    22 hours ago

    Hermitage, United Kingdom Cambian Group Plc Full time

    About the RoleWe are seeking a compassionate and caring Team Leader to join our Residential Children's Team at Cambian Group Plc. As a key member of our team, you will be responsible for leading by example and supporting our young people in achieving their personal best.The successful candidate will have experience leading a team in residential care and be...

  • Accountancy Practice Team Lead

    2 days ago

    Hermitage, United Kingdom Castle Employment Agency Ltd Full time

    Accountancy Practice Team Manager Job OpportunityWe are seeking an experienced Team Leader to join our client's forward-thinking Accountancy Practice in Huddersfield. As a Team Leader, you will oversee and coordinate daily operations, ensuring efficient delivery of services to clients. This challenging and rewarding role requires strong leadership skills,...

  • Accountancy Practice Team Lead

    2 days ago

    Hermitage, United Kingdom Castle Employment Agency Ltd Full time

    Accountancy Practice Team Manager Job OpportunityWe are seeking an experienced Team Leader to join our client's forward-thinking Accountancy Practice in Huddersfield. As a Team Leader, you will oversee and coordinate daily operations, ensuring efficient delivery of services to clients. This challenging and rewarding role requires strong leadership skills,...

  • Real Estate Tax Team Lead

    2 days ago

    Hermitage, United Kingdom Georgiana Head Recruitment Limited Full time

    Real Estate Tax Team Associate DirectorWe are seeking an experienced Associate Director to join our Real Estate Tax team. As a key member of our team, you will work closely with high-profile clients and lead on client projects, providing expert technical advice on tax structuring, transactions, and other topics.About the RoleAs an Associate Director, you...

  • Real Estate Tax Team Lead

    2 days ago

    Hermitage, United Kingdom Georgiana Head Recruitment Limited Full time

    Real Estate Tax Team Associate DirectorWe are seeking an experienced Associate Director to join our Real Estate Tax team. As a key member of our team, you will work closely with high-profile clients and lead on client projects, providing expert technical advice on tax structuring, transactions, and other topics.About the RoleAs an Associate Director, you...

  • Front of House Team Lead

    3 weeks ago

    The Hermitage, United Kingdom Anderselite Full time

    Front of House Team LeadAnderselite is seeking a highly skilled and experienced individual to lead their front of house team in a corporate environment.Key Responsibilities:Manage and oversee the front of house team, ensuring exceptional customer service is consistently delivered.Coordinate the creation of initiatives, working with onsite teams to promote...

  • Front of House Team Lead

    4 weeks ago

    The Hermitage, United Kingdom Anderselite Full time

    Front of House Team LeadAnderselite is seeking a highly skilled and experienced individual to lead their front of house team in a corporate environment.Key Responsibilities:Manage and oversee the front of house team, ensuring exceptional customer service is consistently delivered.Coordinate the creation of initiatives, working with onsite teams to promote...

  • Team Leader

    2 days ago

    Hermitage, United Kingdom Brandon Trust Full time

    Lead a Team of Support WorkersWe are seeking a confident and creative Team Leader to join our Eastville team. As a Team Leader, you will be responsible for empowering individuals with learning disabilities to live fulfilling lives. Your excellent communication skills and problem-solving abilities will enable you to provide great leadership and day-to-day...

  • Team Leader

    2 days ago

    Hermitage, United Kingdom Brandon Trust Full time

    Lead a Team of Support WorkersWe are seeking a confident and creative Team Leader to join our Eastville team. As a Team Leader, you will be responsible for empowering individuals with learning disabilities to live fulfilling lives. Your excellent communication skills and problem-solving abilities will enable you to provide great leadership and day-to-day...

  • Lead Delivery Manager

    2 days ago

    Hermitage, United Kingdom BBC Group and Public Services Full time

    Lead Delivery ManagerWe are seeking a highly skilled and experienced Lead Delivery Manager to join our team at the BBC Group and Public Services. As a key member of our delivery community, you will be responsible for driving the delivery of complex digital outcomes across multiple teams and product domains.Your primary focus will be on implementing...

  • Lead Delivery Manager

    2 days ago

    Hermitage, United Kingdom BBC Group and Public Services Full time

    Lead Delivery ManagerWe are seeking a highly skilled and experienced Lead Delivery Manager to join our team at the BBC Group and Public Services. As a key member of our delivery community, you will be responsible for driving the delivery of complex digital outcomes across multiple teams and product domains.Your primary focus will be on implementing...

  • Retail Team Manager

    3 days ago

    Hermitage, United Kingdom Matalan Full time

    About the RoleWe are seeking a highly motivated and ambitious Retail Apprentice Team Manager to join our team at Matalan. As a key member of our store management team, you will be responsible for leading a high-performing team, driving sales, and delivering exceptional customer experiences.Key ResponsibilitiesLead and develop a high-performing team,...