Sales Associate

1 month ago

Woking, United Kingdom Moss Full time
{"title": "Sales Associate", "description": "About Us

Moss is a menswear brand that has been around for over 170 years. We're not just for men on their big day – we're for everyone, all the time. Our shared values encourage us to Trust our colleagues to think Creatively and plan for the sustained growth and development of Moss.

Key Responsibilities
  • You will be a true Brand Ambassador who will be able to interact easily with a broad range of customers.
  • You will be a natural promoter of customer service excellence, responsible for the customer's journey and experience instore, ensuring that customers return time and time again.
  • You will be hardworking, dedicated, and swiftly identify the needs of your customer to provide engaging styling options.
  • You will strive for high productivity, seizing each opportunity to maximise sales and services goals, elevating every interaction, contributing significantly to our business KPI's.
  • You will have strong product knowledge for all our services: Hire, Custom Made, Retail, Alterations, Ship from Store and can proactively use this towards tailoring the customer experience.
  • You will be aware of external opportunities that could improve store performance and provide the best customer experience improving service based on feedback from Feefo and Mystery Shops.
  • You will assist store management with stockroom and back area housekeeping, including receiving deliveries, stock handling, adhering to all stock & cash control procedures to minimise cash loss and stock loss.
  • You will follow the Appointment process by utilising the appointed platform, ensuring that all customers are contacted prior to their visit and status information is recorded accurately.
About You
  • You will reflect the aesthetic of Moss through personal style and presentation.
  • You will embrace continuous self-improvement, resilience, and efficient time management as core personal attributes, driven by passion for the brand.
  • You will have outstanding communication abilities, to inspire, guide, and foster meaningful relationships, with colleagues & customers, effectively elevating the brand's presence.
  • You will consistently embody Moss's core values and behavioural competencies in daily responsibilities and interactions.
Rewards & Benefits
  • You will be entitled to a 70% discount across all our stores.
  • You will be eligible for a generous bonus scheme, paying up to 15% of your gross monthly salary each month.
  • You will be rewarded with a £500 bonus for successful referrals for Managers.
  • You will have access to a Season Ticket Loan, Cycle to Work Scheme, Discounted Gym Membership with PureGym, Life Insurance, Ongoing Development, Access to Moss Learning, Employee Hub, and New Baby Gift.

If you want to know more about MOSS, our people and our culture, search #LifeatMoss or TailorYourCareer on LinkedIn

", "lang_code": "en"}

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