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Customer Service Representative

2 months ago


Larbert, Falkirk, United Kingdom Certas Energy UK Ltd Full time
About the Role

Certas Energy UK Ltd is seeking a highly skilled Customer Service Representative to join our Domestic Sales and Service team. As a key member of our team, you will be responsible for delivering exceptional customer experiences and maximizing sales opportunities.

Key Responsibilities
  • Provide outstanding customer service and support to our domestic customers
  • Maximize sales opportunities and meet or exceed sales targets
  • Work collaboratively with colleagues to achieve team goals and objectives
  • Develop and maintain a thorough understanding of our products and services
  • Offer additional products and services to meet customer needs
  • Support with email management and web chat where required
Requirements
  • Proven track record in customer service and sales
  • Excellent communication and interpersonal skills
  • High degree of self-motivation and time management
  • Resilient, persistent, and hardworking
  • Target driven and results orientated
  • Able to build professional rapport with customers
  • Can handle customer objections assertively
  • Can manage customer interactions with empathy
  • Good listening skills
  • Excellent verbal communication skills
  • GCSE Maths and English
What We Offer
  • Competitive salary
  • No weekend working in the summer
  • Commission
  • 25 days holiday (plus bank holidays) increasing to 26 after 2 years service
  • Certas Energy group discount scheme
  • Option to purchase additional, sell, and/or carry annual leave
  • Company Pension
  • Life assurance (4x salary)
  • Annual volunteering day