Academic and Examinations Coordinator

1 week ago

West Midlands Combined Authority, United Kingdom Tutors & Exams Full time
Job Title: Academic and Exams Officer

Job Summary:

The Academic and Exams Officer is a critical role within Tutors & Exams, responsible for ensuring the smooth and efficient delivery of traditional UK assessments. This position involves overseeing all aspects of the examination process, from planning and logistics to quality assurance and candidate support.

Main Responsibilities:

  1. Comprehensive Examination Planning:
    • Develop a strategic plan to implement and meet the examination schedule, covering a range of assessments from UK awarding bodies.
    • Collaborate with relevant stakeholders to determine examination venues, dates, and logistics.
  2. Logistics and Administration for All Assessments:
    • Oversee logistical planning for all assessments, ensuring seamless coordination, venue set-up, and provision of necessary materials.
    • Manage the examination administration process, maintaining compliance with established protocols.
  3. Team Leadership and Training:
    • Recruit and manage a diverse team of examination invigilators, providing training and guidance for the delivery of UK assessments.
  4. Quality Assurance for All Assessments:
    • Implement quality assurance measures for all assessments, ensuring accuracy, security, and fairness.
    • Conduct regular reviews of examination procedures, identifying areas for improvement and implementing necessary changes.
  5. Candidate Support for All Assessments:
    • Serve as the primary contact for candidates, addressing inquiries, providing information, and ensuring a positive experience throughout various assessments.
    • Manage accommodations and special arrangements for candidates with specific needs or requirements.
  6. Regulatory Compliance and Access Assessments:
    • Work as the centre lead when offering access arrangements within the centre.
    • Support the access arrangements teams in maintaining excellent customer service relating to the access arrangements journey.

Desired Attributes:

  • Proven experience in the administration and coordination of UK assessments from awarding bodies such as AQA, Edexcel, Pearson, and OCR.
  • Proficiency in Microsoft Office Packages and Management Information Systems (MIS).
  • A good general standard of A-Level or equivalent education, with qualifications to at least GCSE Level Grade C or 4 standards.
  • Excellent customer service skills in person, via email, and by telephone.
  • Knowledge or understanding of education systems.
  • Strong communication and interpersonal skills, with the ability to work both in a team and independently.
  • Basic knowledge of profit and loss (P&L) and budgeting.
  • Smart appearance.
  • Ability to adapt quickly to different situations.

What We Offer:

  • Annual Leave: 23 days of annual leave plus public holidays, with additional leave entitlement awarded for each year of service, up to a maximum of 28 days plus public holidays.
  • Birthday Leave: A day off on your birthday.
  • Continuous Training: Ongoing training opportunities for personal and professional development.
  • Pension Scheme: Opportunity to join the company pension scheme after 3 months of employment.
  • Private Healthcare: Access to private healthcare upon completion of the probationary period.
  • Staff Discounts: Access to a staff discounts program available to all employees.

Equal Opportunity:

Tutors & Exams is committed to equality of opportunity for all staff. We encourage applications from individuals regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief, and marriage and civil partnerships.

This job description serves to illustrate the scope and responsibilities of the role and is not intended to be an exhaustive list of duties. You will be expected to perform other job-related tasks requested by management and as necessitated by the development of this role and the development of the business.

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