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Employability & Skills Team Leader

2 months ago

Walthamstow, Greater London, United Kingdom Get Set UK Full time
Transform Lives and Shape Futures

At Get Set UK, we believe in nurturing potential and helping people towards a better tomorrow. As an Employability & Skills Team Leader, you will play a vital role in delivering high-quality services and achieving performance targets.

Key Responsibilities:
  • Guidance and Coaching: Guide your team in assisting individuals through vocational profiling, action planning, job searching, CV production, and interview preparation.
  • Stakeholder Engagement: Build and maintain relationships with employers, training providers, Job Centres, Housing Associations, and other stakeholders.
  • Mentorship: Provide ongoing mentorship and support to your team.
  • Data Management: Keep accurate records of client interactions and progress for reporting and compliance.
  • Compliance: Ensure all processes comply with relevant laws and regulations.
  • KPI Achievement: Motivate your team to achieve key performance indicators (KPIs) related to client outcomes.
  • Feedback & Improvement: Engage in continuous feedback with clients and stakeholders to improve services.
  • Technology Utilisation: Use modern technologies and systems to enhance service delivery.
  • Team Support: Oversee and support a team managing caseloads, guiding them to secure sustainable employment.
  • CRM Monitoring: Monitor the team's interactions and data entry on the CRM system, ensuring timeliness, accuracy, and compliance.
  • Promotion of Services: Promote the service's values to external partners and within the community, enhancing visibility and engagement.
  • In-Work Support: Supervise the delivery of in-work support strategies and employer education to ensure job retention and participant success.
What We Seek:
  • Analytical: Assess situations and data to make informed decisions.
  • Conscientious: Pays attention to detail and follows through on commitments.
  • Achieving: Sets high standards and works diligently to achieve them.
  • Enthusiastic: Shows passion and excitement for helping others.
  • Emotionally Intelligent: Understands and manages emotions effectively.
  • Supportive: Provides help and encouragement to team members and clients.
  • Resilient: Handles challenging situations with a positive outlook.
  • Leadership Experience: Proven track record in leading and managing teams, preferably within employment services.
  • Empathetic: Understands the challenges faced by individuals seeking employment and the resources available to support them.
  • Tech-Savvy: Proficient with data management systems and modern communication tools, including MS Office.
  • Driven: Embraces responsibility, drive, and commercial growth.
  • Collaborative: Works well in an inclusive environment with colleagues, partners, and stakeholders.
  • Communication Skills: Excellent verbal and written communication skills, including conflict resolution experience.
  • Action Planning: Experience in creating SMART action plans and conducting individual needs assessments.
  • Partnerships: Experience in creating strong long-term partnerships with external partners and communities.
Our Promise:

We're here to support you as much as you support our clients. Our mission is clear: to empower, ignite opportunities, support resilience, and nurture career success for everyone.

Our workplace is dynamic, committed, encouraging, and empathetic. We believe in creating an environment that is not just about professional growth but also personal wellbeing. As part of the Get Set UK team, you'll enjoy:

  • Competitive salaries that appreciate your hard work and dedication.
  • Comprehensive pension schemes designed for your future security.
  • Healthcare packages that prioritise your wellbeing.
  • Gym memberships to support your physical health and mental clarity.
  • An inclusive employee forum where your voice is heard and valued.
  • Continuous training and development opportunities to help you grow and succeed.

Join us in our mission to change lives for the better. Apply now to take the first step towards a career where your work truly matters.