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Client Manager

2 months ago

Bath, Bath and North East Somerset, United Kingdom Monahans Full time
Job Description

At Monahans, we are seeking a highly skilled and experienced Client Manager to join our team. As a key member of our accounting and business advisory services, you will be responsible for delivering exceptional client-focused services to a designated portfolio, working closely with our Partners/Directors.

Key Responsibilities:

  • Client Service:
    • Maintain and enhance relationships with clients in your portfolio, addressing complex accounting and tax issues while ensuring regular communication and prompt resolution of queries.
    • Serve as the primary contact in the absence of the Partner, ensuring all client matters are managed promptly and efficiently.
    • Coordinate with the compliance team to ensure timely and accurate delivery of services, while also handling more intricate client work that requires specialized attention.
  • People & Leadership:
    • Provide coaching, mentoring, and support to junior team members, fostering their professional growth and ensuring high-quality client service.
    • Lead and motivate your team, creating an inclusive environment that upholds Monahans' values.
    • Act as a role model within the firm, exemplifying professionalism, integrity, and a client-centric approach in all interactions.
  • Business Development:
    • Develop and nurture long-term relationships with clients, identifying opportunities to provide additional services.
    • Collaborate with Partners to expand the firm's client base through networking and direct engagement with potential clients.
    • Support business development initiatives, including client pitches, proposals, and participation in marketing and promotional activities.

Requirements:

  • Proven experience managing a diverse client portfolio within an accounting or business advisory context.
  • Strong understanding of complex accounting and tax issues, with the ability to handle intricate client work.
  • Demonstrated ability to build and maintain strong client relationships, ensuring high levels of client satisfaction.
  • Experience leading and mentoring teams, with a track record of developing junior staff members.
  • Solid business development skills, with experience in identifying and capitalizing on growth opportunities.

What We Offer:

  • Competitive salary with regular benchmarking and merit-based reviews.
  • Health and wellness benefits, including private health insurance, a healthcare cash plan, and an employee assistance program.
  • Flexible working arrangements, including homeworking options and the opportunity to buy more annual leave.
  • Generous support policies, such as enhanced maternity and paternity pay, life assurance, and a pension scheme.
  • Additional perks, like the myMonahans benefits platform, volunteer leave, social events, and a cycle-to-work scheme.

Our Mission:

We are committed to using our business as a force for good by making a positive impact on our community and driving positive change in the world. We strive to minimize waste, reduce our carbon footprint, and expand our community initiatives, upholding our ethical standards and promoting a culture that values diversity and inclusion.

Equal Opportunities Employer:

We are an equal opportunities employer and do not discriminate on the grounds of gender, sexual orientation, marital or civil partner status, gender reassignment, pregnancy, maternity, race, religion or belief, disability, or age. If you require a reasonable adjustment during our recruitment process, please inform us.